Concierge

Hongkong & Shanghai Hotels Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel group is seeking a Concierge in London, responsible for providing guests with essential city information and exceeding service expectations. The ideal candidate should possess luxury service experience and excel in communication and organization. This role includes managing guest feedback and building industry contacts, contributing to the overall luxury experience expected at our flagship hotel. Night shift availability is required.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Relevant experience in luxury hospitality is preferred.
• Ability to work night shifts as required.
• Exceptional organizational skills and a positive demeanor.

Responsibilities

• Provide comprehensive city information to guests.
• Manage guest feedback and service recovery.
• Build key contacts in hospitality and events sectors.

Skills

Customer service expertise

Multi-tasking

Effective communication

Time management

Resourceful knowledge of city activities

Job description

The Peninsula London is delighted to announce that we are seeking a Concierge, reporting to the Head Concierge. This role is responsible for providing guests with information about the city, directions, attractions, restaurants, and Peninsula services. The role is also critical in assisting to prepare itineraries for guests to ensure the ultimate guest experience and exceed expectations. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

• An exceptional opportunity to join our high-profile flagship hotelin London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Possess in-depth knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
• Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Actively network and build key contacts within the hospitality, culture, and events sectors
• Manage guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General Requirements

• Relevant experience in a luxury environment; Golden Keys Member would be preferred but not essential.
• Thorough knowledge of customer service techniques, room, F&B and front desk processes, and systems.
• Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
• Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure.
• Excellent time management and organization, highly adaptable, naturally positive.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.