Customer Service Assistant jobs in United Kingdom

contribute to the management & development of a large customer of Ferrari by supporting the Global Accounts Manager in charge.

London.

Q1 2026

- interview process => mid-Nov to mid-Dec

- target => decision made before year-end

The Deputy will work aside the Global Account Manager on all the activities (shipping, warehousing, event management, other services …) and geographical areas of the customer.

Double reporting line: Director of Global Accounts and the GAM.

• Work with the Global Account Manager and the countries of operations
• Support the GAM on the daily business / operations (escalation point)
• Manage analytics and quantitative aspects (rates, performance KPIs, flow analyses…)
• Support the GAM, tender team and the countries on RFQ’s and commercial activities
• Contribute to the preparation of the communication materials
• Contribute to the event management execution
• Be a recognized and trusted speaking partner for the teams across Ferrari’s network
• Substitute the GAM as a direct contact for the customer when needed

40% of the time during the first 6 months. 20% of the time after. Predominantly a handful of European locations. Occasionally overseas.

ca. 6 to 10-year experience in transport operations and freight forwarding and/or customer service. More senior profiles can be considered.

Knowledge of the luxury industry (watches & jewelry) a plus.

Capability to successfully manage tight dead-lines and intense workload at times.

Fluent English is a must. Italian and/or French appreciated.

after 18 to 36 months, become a Global Account Manager.

AT FERRARI GROUP, WE BUILD RELATIONSHIPS

Ferrari Group the one-stop service provider in international freight forwarding and logistics solutions for jewelry and luxury goods. Ferrari Group firmly believes that the key to winning the hearts of clients lies in “adding value”: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness and accurate solutions to customers’ needs. If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.

Ferrari is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws. Ferrari makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Mid-Senior level

Full-time

Sales and Business Development.

Retail Luxury Goods and Jewelry, Wholesale Luxury Goods and Jewelry, and Transportation, Logistics, Supply Chain and Storage.