Hybrid UK Customer Success Manager — Growth, Retention & Adoption

Ringover; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global SaaS provider located in London seeks a Customer Success Manager to drive customer adoption, retention, and growth. This role requires at least 2 years of experience in Customer Success within a SaaS environment. Key responsibilities include onboarding clients and monitoring account health. The position offers a hybrid work environment, career growth opportunities, and £200 monthly travel allowance.

Benefits

£200 monthly travel allowance

Hybrid work environment

Laptop and remote setup provided

Onboarding in Paris HQ

Regular team trips to Paris

Qualifications

• Minimum 2 years experience in Customer Success or Account Management.
• Experience in SaaS culture, preferably in ATS or HR tech.
• Fluent in English; French is a bonus.

Responsibilities

• Serve as the primary contact for a portfolio of UK customers.
• Guide clients through onboarding, training, and setup.
• Monitor account health and ensure retention targets are met.
• Identify upsell and cross-sell opportunities.
• Collaborate with Product and Engineering for customer feedback.
• Conduct regular business reviews to measure value and ROI.

Skills

Customer Success Management

Account Management

Strong Communication Skills

Data Analysis

Organizational Skills

Relationship Management

Tools

Salesforce

Job description

A global SaaS provider located in London seeks a Customer Success Manager to drive customer adoption, retention, and growth. This role requires at least 2 years of experience in Customer Success within a SaaS environment. Key responsibilities include onboarding clients and monitoring account health. The position offers a hybrid work environment, career growth opportunities, and £200 monthly travel allowance.