Customer Care Representative jobs in United Kingdom

This role consists of three days working in the Ambergate office and two days working remotely or from other sites across the UK.

National Gas is securing Britain's energy. We transport gas throughout Great Britain, repair and maintain gas pipelines, and manage the meters thatallow millions of homes and businessesto access the energy they need.We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain our industrial competitiveness.

A Commercial Manager is responsible for leading and managing the commercial team, developing and implementing commercial strategies, and overseeing the drafting, negotiation, and management of high-value and complex contracts with clients, suppliers, and subcontractors. You'll ensure compliance with legal and regulatory requirements, monitor contract performance, and manage financial aspects, including budgeting, forecasting, and financial reporting.

• Leading and managing the commercial team, acting as a coach and mentor while fostering a positive and collaborative environment.
• Overseeing the drafting, negotiation, and management of contracts with clients, suppliers, and subcontractors, ensuring compliance with legal, regulatory, and company policies.
• Developing and managing project budgets, forecasts, and financial reports.
• Identifying, assessing, and managing commercial risks associated with projects; implement risk mitigation strategies and conduct regular risk assessments.
• Overseeing procurement activities to ensure cost-effective purchasing of materials and services.
• Developing and maintaining commercial performance metrics and KPIs; prepare and present regular performance reports to senior management and stakeholders.
• Communicating and negotiating with clients, suppliers, subcontractors, and other stakeholders; building and maintaining strong relationships and ensuring clear communication of commercial terms and project requirements.

You'll bring exceptional leadership and commercial expertise to the role. You'll inspire and develop your team, foster collaboration, and maintain strong stakeholder relationships. You'll be proactive in identifying risks, driving efficiencies, and ensuring compliance across all commercial activities. Your ability to manage complex contracts and financial performance will be key to success.

• Degree (or equivalent) in a relevant subject such as quantity surveying and commercial management
• Proven experience in the utilities industry with a deep understanding of its challenges and opportunities
• Strong background in portfolio commercial management, with the ability to manage complex contracts and relationships effectivelyExpertise in NEC3 and NEC4 contracts, particularly options A, C & E
• Exceptional leadership skills, including previous experience managing and developing large teams
• Ability to foster a culture of openness, trust, and collaboration
• Commitment to continuous improvement, driving innovation and efficiencies across the portfolio
• Full UK car driving licence
• Desirable: RICS Chartered Member (MRICS), APM Project Management Qualification (PMQ), APM Project Management Professional (PPQ), Chartered Institute of Procurement & Supply (CIPS), NCMA Certified Professional Contracts Manager (CPCM)

Competitive salary and annual performance bonus
Double-match pension scheme (max. company contribution 12%)
Generous holiday allowance (28 days + bank holidays)
Flexible benefit scheme, incl. private healthcare, dental insurance, technology plans, and more
Financial protection with 10x salary death in service and financial support if you’re unable to work due to long-term illness or injury
Excellent family friendly provisions such as maternity, paternity, adoption, and shared parental leave
Professional development opportunities inc. financial support to help you cover the cost of professional membership subscriptions
Employee assistance programme offering free confidential professional counselling 24/7
Inclusive, supportive, and forward-thinking workplace

At National Gas, we are disability confident, and we are signatories of the Armed Forces Covenant, committed to building a workforce that represents the communities we serve. We celebrate the different experiences our colleagues bring to our organisation and strongly encourage applicants of all backgrounds to apply. Please let us know of any reasonable adjustments you need to perform your best.