Customer Care Representative jobs in United Kingdom

As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an experienced Sales Team Manager, based at our offices in Guiseley, Leeds.

We are expanding our Direct Sales division with the addition of a driven and performance-focused Sales Team Manager. This person will lead a team of Account Managers in a high-activity outbound B2B environment, ensuring strong performance, coaching, daily structure, and consistent delivery across KPIs, pipeline management, and overall sales standards.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

The role will focus on leading the team to success, developing capability, and maintaining a strong, accountable sales environment through duties including:

• Lead, coach, and motivate a team of outbound Account Managers to achieve KPIs.
• Deliver daily huddles, coaching sessions, and call feedback.
• Monitor activity levels including calls, opportunities, and pipeline.
• Ensure full end-to-end pipeline management through CRM.
• Review and challenge pipeline progression during 1:1s.
• Provide real-time guidance on objection handling and closing.
• Deliver training sessions on cold calling and product knowledge.
• Track and report team performance to the Head of Direct Sales.
• Collaborate with Pricing, Support, and Operations for customer onboarding.
• Support recruitment and onboarding of new sales hires.

We are looking for a strong leader with proven experience in driving performance in a sales environment. The successful candidate will be confident in coaching, motivating, and structuring a high-performing team.

• Experience managing a B2B outbound sales team.
• Track record of improving team KPI performance.
• Strong coaching and development skills.
• Confident communicator and motivator.
• Well organised with strong daily structure.
• Energy or regulated industry experience.
• Strong reporting and analytical skills.
• Hands‑on leadership style – leads from the front and isn’t afraid to get stuck in.

• Pension scheme with 8% employer contributions
• Mon – Fri 8:30am till 5pm, with (three extended lunches per week)
• 25 days annual leave (plus Bank Holidays)
• Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
• A supportive, team‑focused working environment
• Access to a Health & Wellbeing programme – includes GP consultations, mental health support, and discounted gym memberships
• Company social events to celebrate success and stay connected