Senior Travel Success Manager

SAP SE; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global software leader is seeking a Senior Travel Success Manager responsible for the success of travel direct customers. You will develop client relationships, ensure high satisfaction, and advocate for clients' needs. The ideal candidate has extensive travel experience and strong communication skills, with a focus on maximizing client value from the company's solutions. Join a team that values inclusivity and professional growth.

Benefits

Great benefits

Constant learning opportunities

Qualifications

• Minimum 2 years' experience with Concur Travel.
• Minimum 10 years of travel-related experience.
• Proven ability to engage with internal teams.

Responsibilities

• Develop and maintain strong client relationships.
• Execute business strategies for client satisfaction.
• Identify improvements for client processes.

Skills

Client-focused attitude

Strong communication skills

Ability to analyze situations

Planning and project management

Advanced Microsoft Office skills

Job description

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Senior Travel Success Manager is responsible for the on‑going success and partnership of travel direct customers within the assigned client base. This position will serve as the partner and advocate working closely with overall Customer Success team to ensure the highest levels of on‑going adoption, retention, satisfaction, and new feature adoption are realized. Key to success is the development and maintenance of strong relationships within SAP Concur, customers and partners. The role is structured as a virtual model with a high‑volume account base. Some travel may be required. You will report into Global Travel Engagement, VP, Customer Success.

Responsibilities

• Develop and maintain strong relationships within the assigned client segment to ensure maximum adoption, satisfaction and retention, and client development are met
• Identify and execute business strategy for the assigned client segment
• Focus on CoV/MVV and bringing value to customers with strategic engagement
• Develop client knowledge of features, functionality and modules by using online or in‑person presentation methods
• Work closely with Account Teams to identify, prioritize and resolve client issues/concerns; coordinate with internal cross‑functional departments to provide response and solutions
• Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and clients
• Track and update activities, reporting in SF as required ( e.g., BRs, Success Plans, FA)
• Participate in cross‑functional teams to discuss accounts, look for trends or commonalities, ensure the best interests of both clients and SAP Concur are fairly represented
• Execute business strategies that contribute to retention, renewals, utilization/adoption, contractual compliance, and opportunities for expansion
• Help manage travel success plans where applicable, including managing territory assignments, tracking activities and territory planning for the customer base
• Advocate for the customer base for future product travel enhancements, collaborating with staff, team and product stakeholders
• Identify opportunities to help clients add Travel features to gain greater value from their Online booking solution

Qualifications

• Minimum 2 years’ experience with Concur Travel (preferred)
• Minimum 10 years experience with high level of interaction with internal/external clients and partners
• Minimum 10 years travel related experience
• Ability to pass background check

Job Specific Specialized Knowledge & Skills

• Aptitude to analyze a situation, define key objectives, and recommend strategies and action plans
• General understanding of business, financial systems and organizational decision‑making
• Strong written and verbal communication skills, including negotiation skills
• Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plans
• Client‑focused attitude with ability to act as a client advocate
• Proven ability to engage and interact with internal teams to resolve client issues
• Planning and project management capabilities
• Ability to give presentations to small and large groups
• Advanced Microsoft Office (particularly Excel) skills
• Displays passion for and responsibility to the customer
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal and corporate integrity

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development.

We Win with Inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates may be required to undergo a background verification with an external vendor.

Requisition ID: 442821 | Work Area: Consulting and Professional Services | Employment Type: Regular Full Time | Expected Travel: 0‑20% | Location: Feltham, GB, TW14 8HD