Global Customer Success Manager - Remote & Flexible

Sdworx; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading European HR services provider is seeking a Customer Success Manager to oversee international customers and ensure exceptional service delivery. You will manage payroll calendars, handle escalations, and support over 800 customers through a digital check-in process. This role demands high interaction with clients and a keen attention to detail. Candidates should be proficient in MyServicePoint and familiarize themselves with international customer frameworks. A dynamic, collaborative environment awaits you with opportunities for professional growth.

Benefits

Flexible working hours

Workation options

Free language courses

Learning opportunities

Career growth prospects

Qualifications

• Experience in managing international customer cases.
• Proficient in using MyServicePoint and understanding of Dayforce.
• Ability to manage escalations and deliver customer solutions.

Responsibilities

• Oversee more than 20 international customers served by SD Worx.
• Manage payroll calendars and ensure compliance with SLAs.
• Log and categorize customer escalations in MyServicePoint.
• Coordinate additional services upon customer request.
• Participate in regular calls with customers for payroll delivery.

Skills

Highly proficient user of MyServicePoint

Understanding of international customer types

High levels of customer interaction

Experience in usage of lean tools

Job description

A leading European HR services provider is seeking a Customer Success Manager to oversee international customers and ensure exceptional service delivery. You will manage payroll calendars, handle escalations, and support over 800 customers through a digital check-in process. This role demands high interaction with clients and a keen attention to detail. Candidates should be proficient in MyServicePoint and familiarize themselves with international customer frameworks. A dynamic, collaborative environment awaits you with opportunities for professional growth.