Customer Care Manager jobs in United Kingdom

Account Manager, LoopNet, Birmingham

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are part of the S&P 500 and NASDAQ 100, and we are dedicated to digitizing the world’s real estate to help people discover properties, insights and connections that improve their businesses and lives. LoopNet is the leading online marketplace for commercial real estate, with more than 12 million global unique monthly visitors.

As an Account Manager, you will be responsible for selling subscriptions and other online advertising products. Your client base will range from small independent agents to large, sophisticated customers including global property owners, fund managers, global brokerage businesses, hedge funds, private equity firms, REITs and family offices. The role is focused primarily on new business, with opportunity to grow revenue from existing accounts.

• Take ownership of the full sales cycle including prospecting, demonstrations, closing, onboarding, training and renewing accounts.
• Conduct in-person client and prospect product demonstrations.
• Gain a thorough understanding of clients and their needs through a consultative sales approach.
• Become an expert in LoopNet’s marketing solutions as the leading online commercial property marketplace in the UK.
• Maintain the existing client base with an entrepreneurial approach to selling, training and retention.
• Represent CoStar Group by hosting and attending industry events and networking with property professionals.
• Collaborate with stakeholders across the organization to support client success.

• Experience maintaining and growing clients over the medium and long term, with sales cycles typically 3–12 months.
• Outstanding communication, presentation and objection-handling skills with the ability to simplify complex proposals.
• Strong organizational skills and the ability to work to metrics in an intelligent, effective manner.
• Educated to degree level or equivalent experience; consultative selling style with account management techniques.
• Ability to build relationships, problem-solve for clients, and travel as required; knowledge of commercial real estate or asset management is advantageous.
• Experience with property portals or marketplaces is advantageous. Ability to navigate large organizations to identify decision-makers and influencers; align stakeholders.
• Full driving licence and ability to travel to the United States for training (approx. 3 weeks). Required to pass a Driving Record/Driving Abstract check prior to start.

CoStar Group offers a culture of collaboration and innovation, with opportunities across a range of disciplines. The role is based in iconic UK locations (e.g., The Shard or Blue Fin buildings) and other UK hubs. Benefits include private medical and dental cover, life assurance, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity/paternity pay, and more. CoStar is committed to diversity and equal opportunity; all qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations are available for applicants with disabilities.

CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug-free workplace and conduct pre-employment substance abuse testing. If you require accommodation to apply, please contact recruiting@costargroup.com or 1-855-840-1715.