Enterprise Customer Success Manager

Mesh-AI Limited; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading marketing technology firm in the UK seeks an Enterprise Customer Success Manager. The role involves managing client relationships, ensuring client success on the Optimove platform, and providing strategic guidance. Ideal candidates will have 1-4 years of relevant experience, exceptional communication skills, and a proactive approach. The position is hybrid, requiring three days a week in the London office.

Qualifications

• 1-4 years of experience in relevant roles, ideally in software.
• Strong presentation and communication skills are necessary.
• Proactive and organized with multitasking abilities.
• Experience in technology-related fields, preferably web-based.

Responsibilities

• Manage overall client relationships to unlock value.
• Establish trusted relationships with assigned clients.
• Align resources to engage with key client stakeholders.
• Communicate client requests and issues internally.
• Provide training and guidance on the Optimove platform.
• Update clients on major product releases.

Skills

Presentation skills

Communication skills

Organizational skills

Interpersonal skills

Analytical skills

Adaptability

Job description

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world’s most exciting brands, such as Sephora, Staples, and Entain, who value our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we are on the cusp of our next growth phase. Join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

Optimove’s Enterprise Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers, and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSM serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

If you’re looking for the next step in your career in Customer Success, this could be the right opportunity for you!

Responsibilities

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove
• Establish a trusted and strategic relationship with each assigned client
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
• Be the customer’s advocate internally by communicating requests and issues across departments
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
• Communicate major product updates and releases ensuring clients enact changes

Requirements

• 1-4 years of experience in relevant roles, ideally from software companies
• Extremely strong presentation and communication skills
• Proactive, highly organized, with the ability to manage multiple tasks
• A true value-enabler who relishes helping clients achieve their business goals
• Fast learner who can understand and articulate technology at any level
• Rich and effective interpersonal skills
• Strong analytical skills
• Growth mindset – always pushing yourself out of your comfort zone
• Experience in technology-related fields, preferably web-based software
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time

Hybrid role; you will be required in our London office three days per week.

We are looking forward to receiving your application for the role, and we will be in touch soon!