Facilities Account Manager FM Operations · Birmingham

Pareto Facilities Management Ltd; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company in Birmingham is seeking an experienced Facilities Account Manager to oversee operations and manage key client relationships. The ideal candidate will have over 5 years of experience in facilities management, strong people management skills, and a thorough understanding of technical service delivery. You will be responsible for ensuring the highest standards of service and compliance while working on multiple accounts.

Benefits

Private Health

4x life assurance

25 days + bank holidays

Qualifications

• 5+ years of relevant FM experience.
• Experience in Hard Services/Technical services delivery.
• Strong knowledge of FM service delivery.

Responsibilities

• Manage day-to-day operations and client relationships.
• Implement standard operating procedures for service delivery.
• Conduct HR tasks such as appraisals and salary reviews.

Skills

People management

Process implementation

Communication

Organization

IT skills

Education

IOSH Managing Safely qualification

IWFM qualification level 5 or above

Job description

Location

Birmingham

Contract Type

Permanent

Hours

40 hours per week

Reporting to

Senior Account Manager

Benefits

• Private Health
• 4x life assurance
• 25 days + bank holidays

Overview

Pareto are looking to employ a Facilities Account Manager to manage a number of our accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations.

This will include experience working as a supplier delivering to clients. A thorough understanding of M&E service delivery or a technical background is essential. We are looking for an exceptional communicator that will be able to manage multiple stakeholders, whilst maintaining the highest levels of service at all times.

We need someone that is ambitious, self-driven, professional and the hardest worker in the room. This role will report into our Senior Account Management team. We are looking for someone to take on existing accounts.

Key responsibilities

• Ownership of day to day operations.
• Weekly operational briefings with the client representatives to explain the operational challenges and opportunities across the portfolio.
• Completion of monthly management reports that cover all services across all sites. This will be delivered to the client within 10 days of the following month and will include full PPM and H&S data. This will extend to quarterly strategic reviews that will senior stakeholders to drive the strategy of the overall contract.
• Implementation of standard operating procedures for all base functions of the service delivery. This will include designing, writing and delivery these SOP’s and ensuring delivery against standard operating procedures.
• Completion of all HR related tasks including appraisals, salary reviews and disciplinary procedures for direct reports.
• Manage sub-contractors effectively ensuring they are operating in line with their specifications and delivering value for money.
• Ownership of small and medium sized projects for clients.

Additional Important Areas

• Service Delivery:
• Collate information and write up account overviews for monthly report
• Become proficient for our key systems to support business queries
• Client reporting
• Sub-contractor management
• Ownership of renewal process in your patch
• Site visits
• H&S/Compliance:
• Cross Auditing
• Ensure all accounts are delivered to the highest standards of H&S and compliance.
• Deliver internal auditing processes on patch
• Human Resources:
• Making sure everyone is using their holiday appropriately.
• Take an active role for all onboarding for within your patch.
• Performance Management, development and training
• Development & Training
• Finance:
• Monitor and approval of overtime
• Monthly Billing – Confirm any contract changes & monitor spend against budget

Essential Criteria

• Suitable, recent and relevant FM experience (typically 5+ years)
• Hard Services/Technical services delivery experience
• A minimum of IOSH Managing Safely qualified or equivalent.
• Strong knowledge of FM service delivery across all services lines
• Excellent planning and organizational skills
• Excellent verbal, written communication and presentation skills
• Strong IT skills
• Ability to manage own workload and work on own initiative
• Ability to work in, and adapt to a rapidly changing environment
• Comfortable challenging poor standards or behavior and implementing change
• Ability to work co-operatively with others to complete tasks and implement process improvements.
• Multi-contract FM management experience preferred

Desirable

• A IWFM qualification (or similar) level 5 or above