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Hybrid Customer Service Advisor – Redhill, UK
Job summary
A financial services company in Redhill is seeking a passionate Customer Service Advisor to join their dynamic team. In this role, you'll engage with customers through calls, live chats, and emails, working to resolve their queries efficiently. Starting as a full-time office position, the role will transition to a hybrid model after six months. You’ll receive comprehensive training on-site and enjoy benefits like a competitive salary, annual bonuses, and generous leave.
Benefits
Qualifications
- Passion for delivering fantastic service and achieving the best outcomes.
- Ability to maintain high levels of accuracy while working to tight deadlines.
- Empathy towards customer situations understanding their requirements.
Responsibilities
- Answer high volume of calls and interact with customers over various channels.
- Resolve customer queries on the first contact as much as possible.
- Liaise with other departments to advocate for customers.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.