Customer Care Manager jobs in United Kingdom

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 20 countries and around 41,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

In this role you will work closely with the Completion Accounts Manager, Acquisition Accounting Manager, external vendor accountants, and finance teams in each territory. You will oversee accounting of acquisitions into IVC Evidensia through the production, agreement and posting of completion accounts.

Supporting the Acquisition Accounting Manager with review tasks relating to the accounting for deferred consideration, and assessment and payment of deferred consideration.

The role will hold the responsibility of being the main managerial point of contact for 1 day each week. Team activities involve reviewing submitted completion accounts for recent acquisitions, checking the completion accounts to ensure compliance with IVC policy and financial reporting standards, agreeing this with the vendor resulting in final purchase price payments, and agreeing the creation and posting of completion accounts, whilst adhering to timetable and best practice at all time.

This role is being offered on a 9-month fixed term contract basis.

• Assistance in management and prioritisation of team workload and resourcing
• Mentoring and supporting junior members
• Relationship building with internal and external stakeholders across Mainland Europe, UK & Ireland, regular clear communication and understanding of requirements in each market
• Reviewing completion accounts and approving the accounts for final sign-off or onward approval and payment
• Checking and approving completion accounts journals for entry into Open Accounts
• Adherence to internal, contractual or statutory deadlines related to completion accounts
• Reviewing the reconciliation of acquisition accounting related balance sheet accounts for UK & Ireland and Mainland Europe
• Support in the development and implementation of processes and procedures to ensure all work is undertaken completely, consistently and to timetable

• Strong academically – educated to degree level and hold a chartered professional accounting qualification (ACCA or similar)
• At least 3 years post-qualification with team management experience
• Proven track record of successful team supervision
• Proven track record of successful internal/external stakeholder management
• Strong technical understanding of balance sheet and financial statements
• Desire to get positive outcomes for the business as a whole in addition to the team objectives
• Experience of acquisition accounting, completion accounts, accounts preparation and/or audit experience
• Excellent attention to detail, and able to deliver right-first-time results effectively, while maintaining a robust audit trail for all work
• Thrives in a fast-paced, constantly changing environment
• Excellent interpersonal skills including strong communication and influencing skills with a range of internal and external stakeholders
• Robust understanding of small companies
• Meticulous organisational skills
• An interest in training and mentoring
• Experience of Open Accounts
• Evidence of regular CPD, particularly keeping up to date with financial reporting standards
• Relevant language skills (including but not limited to Dutch, German, French, Spanish, Swedish, Norwegian)

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

Work-life balance

26 days annual leave

Cycle to Work scheme

Initiatives focused on employee wellbeing

Pension

Discretionary Bonus

Discounted staff pet care

Dog Friendly office

Free Parking available at Head Office

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Speak to Neil Merritt from our recruitment team who would be happy to help you with any questions you have before applying for this role.