Customer Success Manager – EMEA

Avertro Pty Ltd; Remote; GBP 60,000 - 80,000; Full time

Job summary

A venture-backed cybersecurity firm in the City of London seeks an Experienced Customer Success Manager to drive customer adoption and success. This role involves engaging with customers in high-stakes environments, guiding them through key milestones, and ensuring measurable outcomes. The ideal candidate should have 3+ years in B2B SaaS customer success and a strong understanding of cybersecurity frameworks. This position offers a competitive salary and a remote-first work environment.

Benefits

Competitive package: base salary and equity options

Remote-first work environment

Career growth aligned to company’s expansion

Qualifications

• 3+ years of Customer Success experience in B2B SaaS, ideally in cybersecurity.
• Ability to engage confidently with senior security and executive stakeholders.
• Strong problem-solver who can translate complex concepts into clear customer guidance.

Responsibilities

• Manage the success and engagement of your assigned customer portfolio.
• Support onboarding and help customers progress through implementation.
• Build and execute customer success plans aligned with security priorities.

Skills

Customer Success experience

Understanding of ISO 27001

Communication skills

Problem-solving abilities

Job description

Ready to Drive Customer Outcomes That Truly Move the Needle in Cybersecurity?

Join Avertro, a venture-backed cybersecurity startup transforming how organisations make informed, defensible decisions about cyber risk. We’re looking for an experienced Customer Success Manager who can partner deeply with customers, guide meaningful adoption of CyberHQ, and help security leaders achieve measurable business and security outcomes. Our customers operate in high‑stakes environments—critical infrastructure, financial services, government, and other regulated sectors—where clarity and confidence matter.

This is not a checkbox Customer Success (CS) role. You’ll be a trusted advisor to CISOs, risk owners, executives, and operational teams as they mature their GRC and cyber governance practices. We’re solving one of the industry’s hardest problems: helping organisations understand how secure they are, what to do next, and how to prioritise investments. If you love building relationships, influencing strategy, and seeing the direct impact of your work, this is your opportunity to join a team where customer success is central to the value we deliver.

✨ The Opportunity

As an Experienced Customer Success Manager, you’ll be responsible for driving adoption, value, and long‑term success across your assigned customers. You’ll guide them through key milestones in the post‑sales journey, influence how they use CyberHQ to achieve their security and compliance objectives, and ensure they see measurable outcomes from the platform.

You’ll play a critical role in shaping the customer experience, strengthening relationships with security leaders, and helping refine processes as our CS function scales. This is a hands‑on, high‑impact role at a pivotal growth stage for Avertro. You’ll help shape our CS motion, evolve customer journeys, and influence product direction based on real‑world insights. If you thrive in fast‑moving environments, enjoy solving meaningful problems for customers, and want to help build a world‑class CS function, you’ll feel right at home.

🧩 What You’ll Do

• Manage the success, health, and engagement of your assigned customer portfolio.
• Support onboarding and help customers progress smoothly through implementation and adoption.
• Build and execute customer success plans aligned with security, risk, and compliance priorities.
• Lead value‑focused touchpoints, including proactive check‑ins and QBRs.
• Monitor platform usage and intervene early to drive engagement and outcomes.
• Advise customers on CyberHQ best practices across compliance automation, control benchmarking, threat simulation, and risk quantification.
• Capture insights from customer interactions to help shape product enhancements.
• Partner with Sales to support renewal readiness and identify expansion opportunities.
• Contribute to building repeatable CS processes, playbooks, and scalable customer experiences.
• 3+ years of Customer Success experience in B2B SaaS, ideally in cybersecurity, GRC, or risk.
• A solid understanding of frameworks such as ISO 27001, NIST CSF, GDPR, or similar.
• Experience guiding organisations through cybersecurity, governance, or compliance programs.
• Ability to engage confidently with senior security and executive stakeholders.
• Strong problem‑solver who can translate complex concepts into clear customer guidance.
• Comfortable working with data to drive decisions, prioritise work, and demonstrate value.
• Excellent communicator who builds trust quickly and manages sensitive, high‑impact engagements.
• Thrives in a startup environment—independent, proactive, detail‑driven, and adaptable.

Bonus Points

• Experience in a high‑growth startup or scaling Customer Success function.
• Exposure to cyber risk quantification, threat modeling, or security telemetry.
• Background working with critical infrastructure, financial services, or government customers.

💥 Why You’ll Love Working With Us

• Be part of a venture‑backed company solving a mission‑critical problem in cybersecurity.
• Work with a high‑trust team that values autonomy, curiosity, and clear outcomes.
• Competitive package: base salary and equity options.
• Remote‑first work environment with flexibility as long as commitments are met.
• Direct access to senior leadership, product, and engineering.
• Shape product direction and customer experience as one of our foundational CS hires.
• Career growth aligned to our company’s expansion.
• Team events, off‑sites, and the opportunity to join our President’s Club.
• Our culture? We get sh*t done, focus on what matters, obsess over our users, and work only with great humans.

If you love enabling customers, shaping strategy, and delivering measurable value in cybersecurity, we’d love to hear from you.

Please note

• Ensure your CV does not exceed 2 pages.
• Only shortlisted candidates will be contacted.
• No agencies, please.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industries

Computer and Network Security