Remote-First Customer Success Manager, EMEA (Cybersecurity)

Avertro Pty Ltd; Remote; GBP 60,000 - 80,000; Full time

Job summary

A venture-backed cybersecurity firm in the City of London seeks an Experienced Customer Success Manager to drive customer adoption and success. This role involves engaging with customers in high-stakes environments, guiding them through key milestones, and ensuring measurable outcomes. The ideal candidate should have 3+ years in B2B SaaS customer success and a strong understanding of cybersecurity frameworks. This position offers a competitive salary and a remote-first work environment.

Benefits

Competitive package: base salary and equity options

Remote-first work environment

Career growth aligned to company’s expansion

Qualifications

• 3+ years of Customer Success experience in B2B SaaS, ideally in cybersecurity.
• Ability to engage confidently with senior security and executive stakeholders.
• Strong problem-solver who can translate complex concepts into clear customer guidance.

Responsibilities

• Manage the success and engagement of your assigned customer portfolio.
• Support onboarding and help customers progress through implementation.
• Build and execute customer success plans aligned with security priorities.

Skills

Customer Success experience

Understanding of ISO 27001

Communication skills

Problem-solving abilities

Job description

A venture-backed cybersecurity firm in the City of London seeks an Experienced Customer Success Manager to drive customer adoption and success. This role involves engaging with customers in high-stakes environments, guiding them through key milestones, and ensuring measurable outcomes. The ideal candidate should have 3+ years in B2B SaaS customer success and a strong understanding of cybersecurity frameworks. This position offers a competitive salary and a remote-first work environment.