Contact Center Manager jobs in United Kingdom

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We are looking for a detail‑oriented and customer‑focused individual to join our team as a Finance & Customer Service Specialist. This hybrid role is ideal for someone who enjoys working with numbers and data in Excel, while also building strong relationships with clients. Whether you're early in your career or looking to pivot into logistics and finance, we welcome candidates with a passion for learning and a drive to deliver exceptional service.

• Deliver first‑class customer service to clients, ensuring professionalism and efficiency at all times.
• Use Excel to analyze data, create pivot tables, charts, and reports to support financial and operational decision‑making.
• Process and verify financial documents such as invoices, purchase orders, and payment records in line with company policies.
• Collaborate with internal teams and third‑party suppliers to ensure smooth service delivery and issue resolution.
• Support client problem‑solving by understanding their business needs and identifying opportunities for improvement.
• Generate internal and external reports, including client KPIs and performance metrics.
• Monitor supplier performance and suggest improvements to enhance service quality.
• Participate in supply chain and finance‑related projects and initiatives.
• Attend client meetings and contribute to continuous improvement efforts.

• Has a strong interest in finance, data analysis, and customer service.
• Is confident using Microsoft Excel (pivot tables, charts, formulas) and eager to deepen their skills.
• Demonstrates excellent communication and interpersonal skills.
• Is highly organized with strong attention to detail.
• Can manage multiple tasks in a fast‑paced environment.
• Is proactive, curious, and eager to learn.
• Previous experience in logistics or finance is a plus, but not required.

This is an exciting career opportunity in an international, challenging business setting known for diversity and high‑paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

• 25 days annual leave with the option to buy or sell 5 days.
• Hybrid working after successful completion of your probationary period (2 days in the office / 3 days from home).
• Annual bonus and pension scheme.
• Family‑friendly benefits and retailer discounts through our benefits partner.
• Access to our Employee Assistance Program with free access to mental and financial health tools.
• For eligible roles, we also offer short‑term incentives to recognise, appreciate and reward your work for delivering outstanding results.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

GBFXS10 - Felixstowe - 10 Haven Exchange Business Park, Suffolk, UK