Community Housing Officer - Field & Customer Care

And Yorkshire Housing Limited; York and North Yorkshire; On-site; GBP 34,000; Full time

Job summary

A housing service provider in North Yorkshire is seeking a Housing Officer to provide a customer-focused service across the community. The role involves welcoming new residents, providing essential pre-tenancy support, and helping customers navigate their tenancy journey effectively. The ideal candidate will have experience in social housing, excellent communication skills, and a commitment to putting customers first. This permanent position offers a salary of £33,364.47 plus a £2,000 car allowance, with additional benefits for health and wellbeing.

Benefits

Health and wellbeing support

Cash plan for health expenses

Pension scheme with 9% contribution

Qualifications

• Proven track record of putting customers first and balancing empathy with fair decision-making.
• Experience across the tenancy lifecycle including lettings, sign-ups, and sustainment.
• Ability to maintain accurate records and follow policies.

Responsibilities

• Deliver a customer-obsessed lettings experience for new customers.
• Provide clear guidance on pre-tenancy information and financial products.
• Identify vulnerable customers and ensure they receive proper support.

Skills

Customer obsession

Experience in social housing

Clear communication

Partnership working

Ability to handle difficult conversations

Education

CIH membership/qualification or commitment to pursue

Job description

A housing service provider in North Yorkshire is seeking a Housing Officer to provide a customer-focused service across the community. The role involves welcoming new residents, providing essential pre-tenancy support, and helping customers navigate their tenancy journey effectively. The ideal candidate will have experience in social housing, excellent communication skills, and a commitment to putting customers first. This permanent position offers a salary of £33,364.47 plus a £2,000 car allowance, with additional benefits for health and wellbeing.