Senior Customer Success Executive – B2B SaaS (Property)

Dubizzle Limited; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading software solution provider in the UK seeks a Customer Success Executive to manage relationships with clients in the Property Industry. This role involves ensuring clients leverage the platform for business success, driving renewals, and identifying upsell opportunities. Ideal candidates will have experience in sales or account management, strong communication skills, and familiarity with SaaS business models. The company offers flexible working arrangements, generous annual leave, and other benefits.

Benefits

Everyday Flex - greater flexibility over where and when you work

25 days annual leave, extra for years of service

Day off for volunteering and Digital detox day

Festive Closure between Christmas and New Year

Cycle to work and electric car schemes

Free Calm App membership

Enhanced Parental leave

Fertility Treatment Financial Support

Group Income Protection and private medical insurance

On-site gym in London

7.5% pension contribution by the company

Discretionary annual bonus up to 10% of base salary

Talent referral bonus up to £5K

Qualifications

• Experience in sales, account management, or relationship management, preferably within SaaS.
• Proven track record of managing client relationships and driving account growth.
• Proficient in CRM tools and familiar with account management software.

Responsibilities

• Manage and develop relationships with clients in the Property Industry.
• Lead contract renewals and identify upsell/cross-sell opportunities.
• Manage the onboarding process for new clients and provide personalized training.

Skills

Experience in sales or account management

Understanding of SaaS business models

Managing client relationships

Strong communication skills

Organizational skills

Data analysis capabilities

Tools

Salesforce

Job description

A leading software solution provider in the UK seeks a Customer Success Executive to manage relationships with clients in the Property Industry. This role involves ensuring clients leverage the platform for business success, driving renewals, and identifying upsell opportunities. Ideal candidates will have experience in sales or account management, strong communication skills, and familiarity with SaaS business models. The company offers flexible working arrangements, generous annual leave, and other benefits.