1,439

Contact Center Manager jobs in United Kingdom

Strategic Planning Manager - Contact Centre Forecasting

Domestic & General Group

Nottingham
Hybrid
GBP 60,000 - 80,000
6 days ago
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Communication & Engagement Manager (Contact Centre)

Carnival corp.

England
Hybrid
GBP 60,000 - 80,000
9 days ago

Retail Customer Experience Specialist

Dobbies Garden Centres Ltd

United Kingdom
On-site
GBP 20,000 - 25,000
Today
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Retail Customer Advisor

Dobbies Garden Centres Ltd

United Kingdom
On-site
GBP 20,000 - 25,000
Today
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Sales & Customer Advisor - Vehicle Parts Specialist

Charles Trent

England
On-site
GBP 29,000 - 32,000
Today
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Luxury Beauty Client Advisor

In Cork

Norwich
On-site
GBP 25,000 - 35,000
Today
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Client Advisor Harrods

In Cork

Norwich
On-site
GBP 25,000 - 35,000
Today
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Customer Development Manager

Black6

United Kingdom
On-site
GBP 60,000 - 80,000
Today
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Customer Sales Advisor

Halfords Group

Ipswich
On-site
GBP 40,000 - 60,000
Today
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Warehouse Admin & Customer Service Specialist

Dubizzle Limited

Whetsted
On-site
GBP 22,000 - 28,000
Today
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Warehouse Administrator & Customer Service Agent

Dubizzle Limited

Whetsted
On-site
GBP 22,000 - 28,000
Today
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Sales Development Representative Client Services Nantwich

Return on Investment Ltd

Nantwich
Hybrid
GBP 40,000 - 60,000
Today
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Hybrid Customer Service Advisor – Local Government

North East Ambition

Morpeth
Hybrid
GBP 25,000 - 30,000
Today
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Automotive Aftersales: Customer Care Advisor

Shelbourne Motors Limited

Portadown
On-site
GBP 25,000 - 27,000
Today
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Customer Consultant Advisor

Shelbourne Motors Limited

Portadown
On-site
GBP 25,000 - 27,000
Today
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Customer Care Full Time

McDonald's

Nottingham
On-site
GBP 60,000 - 80,000
Today
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Part-Time Customer Service Champion - Brighton

Co-operative Bank plc.

Brighton
On-site
GBP 20,000 - 25,000
Today
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Customer Service Officer - Brighton

Co-operative Bank plc.

Brighton
On-site
GBP 20,000 - 25,000
Today
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Customer Development Manager, BSI

Colgate

United Kingdom
On-site
GBP 45,000 - 65,000
Today
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Customer Service Representative

Dubizzle Limited

Barlborough
On-site
GBP 24,000
Today
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Private Client Legal Support Assistant

Porter Dodson LLP

Taunton
On-site
GBP 25,000 - 30,000
Today
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Customer Service Advisor

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited

Redhill
Hybrid
GBP 27,000
Today
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Head of Sales - Products

James Fisher and Sons plc

Seething
Hybrid
GBP 80,000 - 100,000
Today
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Customer Care Part Time

McDonald's

United Kingdom
On-site
GBP 18,000 - 22,000
Today
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Hybrid Customer Service Advisor – 12-Month Contract

North East Ambition

Morpeth
Hybrid
GBP 20,000 - 25,000
Today
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Strategic Planning Manager - Contact Centre Forecasting
Domestic & General Group
Nottingham
Hybrid
GBP 60,000 - 80,000
Full time
6 days ago
Be an early applicant

Job summary

A leading service provider in the UK seeks a Strategic Planning Manager to oversee resource planning for their Contact Centre. This role involves developing forecasts, capacity models, and strategic insights while collaborating with key departments. The ideal candidate will have extensive experience in resource planning in large operations and strong leadership skills. This position offers comprehensive training, annual leave, health coverage, and flexible benefits, alongside a supportive work environment focused on fair treatment and diversity.

Benefits

Comprehensive training
33 days annual leave
Health cash plan
Pension scheme
Life assurance
Employee discounts

Qualifications

  • Extensive experience in contact centre resource planning for large, multi-site operations.
  • Strong expertise in forecasting and demand analytics.
  • Ability to manage complex planning environments.

Responsibilities

  • Lead the long-term and mid-term planning strategy for the Contact Centre.
  • Develop accurate forecasts, capacity models, and strategic insights.
  • Collaborate with Operations, HR, Finance, and Change teams.

Skills

Forecasting
Capacity modelling
Analytical skills
Data interpretation
Leadership
Resource planning

Tools

Contact centre systems
WFM software
Job description
A leading service provider in the UK seeks a Strategic Planning Manager to oversee resource planning for their Contact Centre. This role involves developing forecasts, capacity models, and strategic insights while collaborating with key departments. The ideal candidate will have extensive experience in resource planning in large operations and strong leadership skills. This position offers comprehensive training, annual leave, health coverage, and flexible benefits, alongside a supportive work environment focused on fair treatment and diversity.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.