Contact Center Manager jobs in United Kingdom
Strategic Planning Manager - Contact Centre Forecasting
Domestic & General Group
Communication & Engagement Manager (Contact Centre)
Carnival corp.
Administrator (Administration and Customer Service) - Cannock
Efbq
Dynamic Admin & Customer Service Specialist
Efbq
Customer Service Assistant
Co-Operative Energy Ltd
Discover more opportunities than anywhere else. Find more jobs nowHVAC Operations & Customer Support Coordinator
JLA ltd
Zero-Hours Customer Service Assistant - Food & Catering
Compass Group
Customer Service Assistant NEW One Retail Posted today 12.21 per hour Irvine Catering
Compass Group
Connect with headhunters to apply for similar jobsRemote Senior European Client Partner & Talent Recruiter
Syneos Health
Client Partner (Senior European Recruiter)
Syneos Health
Customer Service Representative
William Hill PLC
Client Engagement Representative
Canadian Imperial Bank of Commerce
Customer Support Assistant
Bradford Corporation
Customer Service Champion (Evenings & Weekends)
Co-Operative Energy Ltd
Customer Service Assistant
Co-Operative Energy Ltd
Associate Customer Success Engineer — SaaS Integrations
Mesh-AI Limited
Customer Success Engineer - Associate
Mesh-AI Limited
Customer Service Advisor - Part Time PM
BT Ireland
Head of Marketing & Brand for a High-Energy Sports Brand
Cricexec
Trent Rockets: Head of Marketing and Brand (Deadline – Jan 7)
Cricexec
19 . 12 SEO Manager Filter-DIGITAL
Zealousagency
Travel Money Specialist — Customer Service Champion
Marks & Spencer Plc
Car & Van Rental Customer Advisor – Inverness
Arnold Clark Group
Strategic Planning Manager - Contact Centre Forecasting
Job summary
A leading service provider in the UK seeks a Strategic Planning Manager to oversee resource planning for their Contact Centre. This role involves developing forecasts, capacity models, and strategic insights while collaborating with key departments. The ideal candidate will have extensive experience in resource planning in large operations and strong leadership skills. This position offers comprehensive training, annual leave, health coverage, and flexible benefits, alongside a supportive work environment focused on fair treatment and diversity.
Benefits
Qualifications
- Extensive experience in contact centre resource planning for large, multi-site operations.
- Strong expertise in forecasting and demand analytics.
- Ability to manage complex planning environments.
Responsibilities
- Lead the long-term and mid-term planning strategy for the Contact Centre.
- Develop accurate forecasts, capacity models, and strategic insights.
- Collaborate with Operations, HR, Finance, and Change teams.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.