Customer Service Manager - Shenstone

Autosmart International; Shenstone; On-site; GBP 34,000 - 40,000; Full time

Job summary

A British manufacturer is seeking a Customer Service Manager in Shenstone to lead a dynamic customer service team. The ideal candidate will possess native-level fluency in French and German, along with strong leadership and project management skills. Offering a competitive salary up to £40,000, this role involves shaping customer service strategy and enhancing team performance. Enjoy generous leave, health care, and a supportive work culture. This position is perfect for bilingual leaders passionate about customer satisfaction.

Benefits

Salary up to £40,000

25 days holiday plus bank holidays

Non-contributory private health care

Generous contributory pension scheme

Life insurance at three times salary

Companywide training programme

Employee assistance programme

Qualifications

• Native-level fluency in French (C1-C2) and German (B2-C2).
• Passion for customer service and meeting SLAs.
• Innovative and motivational leadership style.

Responsibilities

• Shape and lead customer service strategy and vision.
• Motivate and inspire a team to deliver excellent service.
• Implement processes and drive change to enhance customer experience.

Skills

Multilingual communication (French, German)

Customer service

Leadership

Project management

Education

Degree level qualification in leadership

Job description

Customer Service Manager – Shenstone

Autosmart International is a British manufacturer with ambitious growth plans. The market‑leader in our sector, we’re gearing up for an exciting phase of expansion across European markets including France, Germany, and the Netherlands. If you are a multilingual Customer Service Manager looking for an opportunity to utilise your language skills AND be a part of something truly unique, why not consider joining team Autosmart?

An experienced Customer Service Manager, hands‑on, innovative, and adaptable, you lead from the front. With a natural flair for motivating and inspiring a world‑class team, you’ll use your exceptional communication and relationship‑building skills to ensure your team delivers only gold‑star customer service to our franchisees, national account customers and consumers, while your expertise in customer‑focused projects will help drive improvements in all business areas.

What our team says about us:

“I have been with the Autosmart customer service team for over fifteen years and really enjoy the close relationships I have developed with our franchisees. Every call is different which makes every day a new experience. The team I work with are really friendly and all of us have the needs of our franchisees and our customers at the heart of everything that we do”.

Debbie Perrins

You will:

• Be the voice of the customer and help shape the customer service strategy and vision
• Motivate, lead and inspire a team to deliver excellent customer service to the agreed KPIs
• Coach, guide and develop your team through SMART objectives and PDPs
• Implement new processes and drive change through projects to improve the customer experience
• Work cross functionally with colleagues to achieve business objectives

What you will bring:

• Native‑level fluency in French (C1‑C2) and German (B2‑C2)
• A passion for customer service and hitting the SLAs
• An inspirational and motivational leadership style
• Degree level qualification or equivalent in leadership
• Project management and excellent organisational skills

What we can offer you:

• Salary of up to £40,000 depending on experience. Tell us more about your salary expectations.
• 25 days holiday plus bank holidays
• Non‑contributory private health care
• Generous contributory pension scheme
• Life insurance at three times salary
• A collaborative and supportive working environment
• Companywide training programme to develop key skills
• Employee assistance programmeApply today

  Screening for successful candidates will commence without delay, so if you feel this could be your next role, apply NOW using the apply button and uploading your CV

  Please visit our website to find out more about our Recruitment Privacy Policy: https://autosmart.co.uk/privacy-policy-staff-recruitment

  Location

  Shenstone – WS14