Retail Customer Service Associate — Sports & Promotions

Betfred Group; Dereham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company in Dereham is looking for an Assistant Sales Manager to enhance customer experiences in retail. Responsibilities include processing bets, addressing queries, engaging customers, and supporting promotional events. An ideal candidate is 18+, available for flexible shifts, and has outstanding customer service skills. Joining our team offers an exciting career with opportunities for growth and multiple benefits including bonuses and recognition programs.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Recognition program

Financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and legally allowed to work in the UK.
• Available to work evenings, weekends, and public holidays.

Responsibilities

• Process customers’ bets efficiently.
• Address customer queries quickly and accurately.
• Engage customers with expert knowledge of products.
• Support promotional events during the sporting calendar.
• Maintain a welcoming environment for customers.
• Collaborate as a team player to enhance customer experience.
• Handle cash transactions carefully.
• Follow age verification processes.

Skills

Outstanding customer service skills

Ability to engage all customers

Passion for sports, betting, and gaming

Willingness to learn and develop

Job description

A leading betting company in Dereham is looking for an Assistant Sales Manager to enhance customer experiences in retail. Responsibilities include processing bets, addressing queries, engaging customers, and supporting promotional events. An ideal candidate is 18+, available for flexible shifts, and has outstanding customer service skills. Joining our team offers an exciting career with opportunities for growth and multiple benefits including bonuses and recognition programs.