Multilingual Customer Service Manager - Lead & Elevate Team

Autosmart International; Shenstone; On-site; GBP 34,000 - 40,000; Full time

Job summary

A British manufacturer is seeking a Customer Service Manager in Shenstone to lead a dynamic customer service team. The ideal candidate will possess native-level fluency in French and German, along with strong leadership and project management skills. Offering a competitive salary up to £40,000, this role involves shaping customer service strategy and enhancing team performance. Enjoy generous leave, health care, and a supportive work culture. This position is perfect for bilingual leaders passionate about customer satisfaction.

Benefits

Salary up to £40,000

25 days holiday plus bank holidays

Non-contributory private health care

Generous contributory pension scheme

Life insurance at three times salary

Companywide training programme

Employee assistance programme

Qualifications

• Native-level fluency in French (C1-C2) and German (B2-C2).
• Passion for customer service and meeting SLAs.
• Innovative and motivational leadership style.

Responsibilities

• Shape and lead customer service strategy and vision.
• Motivate and inspire a team to deliver excellent service.
• Implement processes and drive change to enhance customer experience.

Skills

Multilingual communication (French, German)

Customer service

Leadership

Project management

Education

Degree level qualification in leadership

Job description

A British manufacturer is seeking a Customer Service Manager in Shenstone to lead a dynamic customer service team. The ideal candidate will possess native-level fluency in French and German, along with strong leadership and project management skills. Offering a competitive salary up to £40,000, this role involves shaping customer service strategy and enhancing team performance. Enjoy generous leave, health care, and a supportive work culture. This position is perfect for bilingual leaders passionate about customer satisfaction.