Customer Experience Specialist - Betting Shop

William Hill PLC; Ascot; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting services provider is seeking a Customer Service Representative in Ascot. The role involves welcoming customers, processing bets, and providing excellent customer service. You will support the team in building customer relationships and champion safer gambling. The position requires strong interpersonal and empathy skills, with shifts varying across evenings and weekends. Benefits include a competitive salary, annual pay review, holiday entitlement, and career development opportunities.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development

Qualifications

• Age 18+ is a legal requirement.
• Passionate about delivering great customer service.
• Ability to engage with diverse customers.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Demonstrate how to use betting terminals.
• Build relationships and provide excellent service.
• Champion safer gambling.
• Support managers with shop activities.

Skills

Customer service passion

Strong interpersonal skills

Empathy skills

Job description

A leading betting services provider is seeking a Customer Service Representative in Ascot. The role involves welcoming customers, processing bets, and providing excellent customer service. You will support the team in building customer relationships and champion safer gambling. The position requires strong interpersonal and empathy skills, with shifts varying across evenings and weekends. Benefits include a competitive salary, annual pay review, holiday entitlement, and career development opportunities.