Customer Service Advisor

Wren Kitchens Limited; Barton-upon-Humber; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading kitchen retailer in the UK seeks a Customer Service Advisor / Installation Coordinator for their Barton-Upon-Humber location. The role involves engaging with customers, addressing their queries, and ensuring exceptional service delivery. Ideal candidates are confident communicators, tech-savvy, and committed to improving customer experiences. You'll also benefit from career development and a range of employee perks, including discounts and life insurance after a set period.

Benefits

Life insurance after 2 years service

Personalised progression plan

Individual training budget

Staff discount after 1 year

Access to health and discount platform

Eye Care Vouchers

Refer a Friend Scheme

Qualifications

• Natural communicator with confidence and engagement.
• Eager to grow customer service expertise.
• Adaptable to multiple systems with strong computer skills.

Responsibilities

• Respond to customer queries swiftly and confidently.
• Own interactions and ensure positive customer outcomes.
• Identify process improvements to enhance service.

Skills

Communication skills

Problem-solving

Customer service

Tech-savvy

Job description

About The Role

Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality.

Customer Service Advisor / Installation Co‑ordinator

You’ll be the friendly and creative voice our customers trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you!

Key Responsibilities

• Be the problem-solver our customers rave about – respond to queries across multiple channels with speed, confidence, and care.
• Own every interaction – take responsibility from start to finish, making sure every customer leaves with the best possible outcome.
• Deliver wow moments – go beyond simply meeting needs to create genuinely memorable experiences that inspire loyalty.
• Lead with empathy and professionalism – handle every conversation with understanding, respect, and a solutions‑first mindset.
• Spot opportunities for improvement – identify processes that could be better and share feedback to help us raise the bar for service.
• Partner with our Approved Installers – provide seamless support that helps them deliver an exceptional experience for our customers.
• Think smart, act fast – make creative, informed decisions to resolve issues quickly, effectively, and with the customer in mind.

What Wren Offers

• Life insurance after 2 years’ service
• Access to Benenden health and discount platform after 1 year of continuous service
• Personalised progression plan with clear career opportunities
• Individual training budget for personal development
• EE discount
• Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
• Eye Care Vouchers
• Refer a Friend Scheme

About You

• A natural communicator – confident, engaging, and skilled at building lasting relationships with customers and colleagues alike.
• Tech‑savvy and adaptable – comfortable working across multiple systems with strong computer skills to keep things running smoothly.
• Eager to grow – driven by a genuine desire to develop your customer service expertise and take your skills to the next level.
• Customer‑obsessed – passionate about making a real difference and committed to delivering outstanding experiences every time.

About The Company

Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms – we manufacture, deliver and install them too. Making dreams come to reality!

If you can match our passion to grow our business and exceed customer expectations by delivering world‑class service, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company‑wide opportunities to progress.