Assistant Customer Service jobs in United Kingdom

Are you an experienced and driven professional looking to take the next step in your career? Join our team as an External Account Manager – Asphalt, where your expertise will help shape customer relationships and deliver exceptional results.

As an External Account Manager, you’ll be responsible for maintaining price, volume, and profitability for key accounts within Asphalt. You’ll work closely with internal teams and customers to ensure account requirements are met, while driving growth and promoting value-added products.

This is a full-time role offering a dynamic and rewarding opportunity to make a real impact.

Your day-to-day responsibilities will include:

• Delivering financial targets as set by Business Unit (BU) and Regional management
• Achieving required Customer Account targets on a monthly and annual basis
• Delivering Value Added Product targets as set by BU and Regional management
• Supporting Major Project Managers in delivery of regional major/significant bid and tender processes
• Building and maintaining strong client relationships and identifying new opportunities
• Ensuring customer portfolio satisfaction measures are consistently exceeded
• Completing account plans to a high standard and clearly identifying customer objectives
• Supporting senior management in improving OTIF (On Time In Full) performance

We’re seeking someone who can demonstrate:

• A proven track record of adding value and managing customer accounts
• Strong commercial understanding and ability to work cross-functionally
• Experience using commercial tools and forecasts
• Excellent influencing, negotiation, and change management skills
• Understanding of regional markets and competitive landscapes
• High level of drive and determination
• Ability to identify customer needs and build comprehensive solutions

Formal qualifications are not essential, but relevant experience is required.

• Demonstrates resilience
• Manages conflict
• Drives results
• Optimises work
• Assumes accountability

• Be part of a forward-thinking, customer-focused team
• Work in a role where you’ll have autonomy and influence
• Opportunities for career development and progression
• Competitive rewards and benefits

Key Stakeholders:
Internal: Commercial Director, Strategic Account Managers, Operations Director, Technical and Sales Managers
External: Account portfolio and potential customers

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to the Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Ready to build your future?

Tarmac, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!

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