Account Manager

BES Group; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading risk management solutions provider in the UK is seeking an Account Manager to oversee a portfolio of customers and drive sales growth. The role involves managing client relationships, resolving queries, and ensuring customer satisfaction. Ideal candidates will have experience in customer account management, strong negotiation skills, and a proven record of achieving results. The position is hybrid, requiring some onsite work in Manchester, and offers a competitive salary and a comprehensive benefits package.

Benefits

Starting salary of £25,000

Commission with sales incentive plan

Up to 10% pension contribution

25 days annual leave plus 8 bank holidays

Flexible working opportunities

Health and wellbeing support

Qualifications

• Proven track record in customer management or account management.
• Experience within Engineering, Inspection, or Insurance is advantageous.
• Excellent numerical and analytical skills.

Responsibilities

• Manage and retain a portfolio of medium sized accounts.
• Build and develop sustainable customer relationships.
• Handle customer requests regarding policy updates and renewals.

Skills

Strong negotiation skills

Proactive sales skills

Ability to build effective relationships

Attention to detail

Job description

Who we are in a nutshell.

At BES Group, we pride ourselves in being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers assets’ legally compliant, operational and, above all else, safe. And we do this with a team of the very best people, simple.

Our sales team play a vital role in the growing organisation, the team focus on growing sales by identifying, evaluating and winning new accounts across the group. Who we work with is everything to us, our relationships with customers really matters. The team focus on developing sales strategies and plans to meet the business requirements.

For this role, you will be required to be in our Manchester office on a hybrid basis once you have completed your training period and you will be required to travel as and when the business needs.

What will you be doing?

As an Account Manager for BES Group, you will be responsible for proactively managing and retaining our customers. You will act as a dedicated point of contact for your portfolio of medium sized accounts (£10,000-£50,000).

You will:

• Build and develop sustainable customer relationships to deliver targeted results supporting profitable growth, retention, and service
• Proactively manage customer relationships, regularly contacting and updating customers
• Take accountability for customer queries, using internal and external relationships to ensure timely and accurate resolution
• Handle customer requests on policy updates, queries, and renewals
• Manage customer interactions in an efficient, courteous, and timely manner while setting and meeting customer expectations
• Use influencing and negotiation skills to retain business, generate leads, create new opportunities, and expand client relationships
• Cross-sell relevant services and insurance to increase sales revenue
• Review and analyse customer accounts to ensure informed financial decisions
• Make balanced, informed decisions on customer accounts, considering the needs of both customers and BES Group
• Follow agreed processes and procedures to consistently achieve customer service standards
• Plan and manage your own workload effectively, adapting to changing customer priorities
• Strive for service excellence, focusing on continuous improvement, efficiency, and customer retention

As part of our team, you will get:

• A starting salary of £25,000, depending on experience
• Opportunity to earn commission with the sales incentive plan
• Up to 10% pension contribution
• 2 x life cover
• Enhanced maternity / adoption leave
• Annual salary review
• 25 days annual leave plus 8 bank holidays
• An additional day’s holiday for your birthday every year
• An extra day’s holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Opportunity for flexible working
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company wide volunteering scheme
• Fundraising support for your chosen charity

To join our team, you will have:

• Proven track record of working directly with a variety of customers and within the customer environment (Sales Support or Account Management experience within Engineering, Inspection or Insurance is an advantage)
• Strong negotiation, influencing, and proactive sales skills with outstanding commercial acumen
• Ability to build effective relationships at all levels and handle challenging conversations confidently
• Excellent attention to detail, with strong numerical and analytical skills to support quality, profitable decision-making
• Good understanding of statutory inspection, supporting legislation, and ideally knowledge of the Insurance or Inspection market
• Evidence of delivering measurable results, including customer retention, upselling, business growth, and contribution to team performance
• Ability to manage workload effectively while adapting to changing customer and business priorities

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.

Our team is made up of some of the most skilled and talented people and that’s what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

Go for it!Research suggests that some people tend to onlyapply for rolesif they meetallrequirements. If you don't meetevery point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we’re looking for.

To apply for this role, simply click “Apply”. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

BES Group, where our people and our customers come before everything else.