Account Manager

Frocester Group; Royal Wootton Bassett; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security solutions provider is seeking a reliable Key Account Manager to develop long-term relationships with clients in the fire and security sector. Responsibilities include managing client accounts, identifying new business opportunities, delivering tailored solutions, and achieving sales targets. Ideal candidates will have 3-7+ years in account management within the industry, excellent communication skills, and a track record in strategic client development. The role requires a customer-focused mindset and a willingness to travel.

Qualifications

• 3–7+ years of experience in account management within the fire and security industry.
• Strong understanding of fire alarm systems and integrated security solutions.
• Experience managing large accounts and excellent negotiation skills.

Responsibilities

• Serve as the primary contact for key clients in the fire and security sector.
• Identify new opportunities and develop account strategies.
• Coordinate projects ensuring specifications and timelines are met.

Skills

Customer-centric mindset

Commercial acumen

Communication skills

Problem-solving skills

Interpersonal skills

Strategic thinking

Self-motivated

Job description

We are seeking a reliable and experienced Key Account Manager to join our growing team. This role will be responsible for managing and developing long-term relationships with strategic clients in the fire and security sector. The role focuses on maintaining high levels of customer satisfaction, identifying new business opportunities, and ensuring the successful delivery of integrated fire protection, life safety, and security system solutions.

Key Responsibilities

Account Management

• Serve as the primary point of contact for key clients within the fire and security sector.
• Build and maintain strong, long-term relationships with decision-makers, procurement teams, and technical stakeholders.
• Develop and execute account strategies to achieve growth and retention targets.

Business Development

• Identify new opportunities within existing accounts and prospect for new key clients in target industries (commercial, industrial, healthcare, education, government, etc.).
• Promote the company’s portfolio of fire detection, and electronic security systems (CCTV, access control, intruder alarms, etc.).
• Work closely with the sales and engineering teams to prepare and present tailored technical and commercial proposals.

Project Coordination

• Liaise with design, operations, and service teams to ensure projects are delivered to agreed specifications, timelines, and budgets.
• Monitor ongoing maintenance contracts, service agreements, and system upgrades.

Performance & Reporting

• Achieve sales targets, margin goals, and customer satisfaction KPIs.
• Provide regular reports on account performance, market trends, and competitor activity.
• Contribute to strategic planning and sales forecasting.

Requirements

• Customer-centric mindset with a focus on long-term partnerships.
• Strong commercial acumen and strategic thinking.
• Excellent communication and interpersonal skills.
• Self-motivated, results-driven, and able to work independently.
• Strong problem-solving and conflict resolution skills.

Qualifications & Experience

• Proven experience (typically 3–7+ years) in account management, business development, or sales within the fire and security industry or a related technical sector.
• Strong understanding of fire alarm systems, CCTV, access control, and integrated security solutions.
• Experience managing large or strategic accounts (public sector, commercial, or industrial).
• Excellent negotiation, presentation, and relationship-building skills.
• Ability to interpret technical specifications and work collaboratively with engineering teams.
• Full, clean driver’s license and willingness to travel to client sites.