Receptionist / Host

BMW; Ipswich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading automotive group in Ipswich is seeking a Receptionist / Host to be the first point of contact for customers. You will greet visitors, manage administrative tasks, and ensure a warm welcoming environment. Ideal candidates will have customer service experience, strong communication skills, and be IT literate. This role offers an excellent benefits package including healthcare access, enhanced holidays, and training opportunities.

Benefits

24/7 healthcare access

Car purchasing and lease schemes

Enhanced holiday allowance

Paid day off for birthday

Company share purchase plan

Loan plans for colleagues

Colleague referral payments

Family friendly policies

Training and development options

Qualifications

• Demonstrated experience in a customer service role.
• Strong communication and interpersonal skills.
• Proven ability to multitask under pressure.
• Excellent organisational skills with attention to detail.
• Proficiency in Microsoft Office.

Responsibilities

• Greet and welcome customers and visitors.
• Accurately record calls and visits.
• Perform general administrative duties.
• Manage the customer waiting area and showroom.
• Support additional tasks for smooth operations.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Organisational skills

IT literacy

Tools

Microsoft Office

Job description

Group1 Ipswich is looking for aReceptionist / Host.

Your role

In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

• Greet and welcome customers and visitors in a friendly and professional manner
• Accurately record calls & visits, and relay messages in timely manner
• Perform general administrative duties, such as managing emails and handling customer enquiries
• Manage customer waiting area and showroom, ensuring a clean and welcoming environment
• Provide support with additional tasks as required to ensure smooth business operations

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
• Strong communication and interpersonal skills, with a friendly and professional manner
• Proven ability to multitask and perform well under pressure
• Excellent organisational skills, with strong attention to detail
• IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems

Rewards

There are many great reasons to join the Group1 Automotive team, including the following industry-leading benefits package:

• 24/7 online access to healthcare professionals.
• Car purchasing and lease schemes.
• Enhanced holiday allowance with length of service.
• Paid day off for your birthday.
• Company share purchase plan.
• Loan plans for colleagues, including toolbox and travel tickets.
• Colleague referral payments.
• Industry leading family friendly policies.
• Numerous training, learning and development options to suit everyone.