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Client Experience & Operations Manager
Job summary
A leading veterinary organization in Cambridge is seeking a Client Care & Administration Manager to oversee the front-of-house function at Milton Hospital. This role requires someone proactive and solutions-focused, ensuring exceptional client experiences in a busy 24-hour environment. Key responsibilities include managing a dedicated team and driving operational efficiency. Competitive salary between £28,000 – £34,000 and numerous benefits such as enhanced holiday, career progression opportunities, and wellness programs are offered.
Benefits
Qualifications
- Experience in client service or admin management.
- Comfortable in a high-volume, 24-hour environment.
- Empathetic communication skills.
Responsibilities
- Oversee the front-of-house function at Milton.
- Manage Client Care Assistants and the Twilight Team.
- Act as the primary point of escalation for client concerns.
- Ensure smooth operation of all front-of-house processes.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.