Heart Stories Content & Operations Manager

British Heart Foundation; Cambridge; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading health charity is seeking a Content Operations Manager for Patient Stories to manage a reliable pipeline of patient narratives supporting campaigns and fundraising. You will modernize the Heart Stories Library while ensuring compliance with clinical standards. The ideal candidate will have experience in content management and workflow tools like Jira or Trello. This hybrid role requires collaboration with various teams to enhance patient communication throughout the charity's operations.

Benefits

30 days annual leave plus bank holidays

Private medical insurance

Pension scheme with employer contribution

Full pay for 12 weeks of family leave

Life assurance

Extra paid leave for personal care

Qualifications

• Experience managing data or content systems.
• Proficient with medical and clinical terminology.
• Strong grasp of health literacy principles.

Responsibilities

• Ensure a reliable pipeline of patient stories.
• Modernize the Heart Stories Library.
• Guide teams to achieve high standards in patient communications.

Skills

Data or content management experience

Workflow and project management tools

Leadership in service delivery

Health communications knowledge

Attention to detail

Education

Degree in health communications or equivalent

Tools

Jira

Trello

Asana

Job description

A leading health charity is seeking a Content Operations Manager for Patient Stories to manage a reliable pipeline of patient narratives supporting campaigns and fundraising. You will modernize the Heart Stories Library while ensuring compliance with clinical standards. The ideal candidate will have experience in content management and workflow tools like Jira or Trello. This hybrid role requires collaboration with various teams to enhance patient communication throughout the charity's operations.