Operations Manager (Worcestershire)

Cranstoun Group; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading service provider is seeking an Operations Manager in Worcestershire to oversee the Drug and Alcohol Service within the Criminal Justice Team. You will support the County Manager in delivering quality services, manage a team, and ensure compliance with standards. Ideal candidates will have proven leadership experience, strong communication abilities, and the drive to contribute positively to a trauma-informed environment. The role involves some evenings and unsociable hours as needed.

Qualifications

• Minimum of two years effective leadership and/or supervisory experience.
• Experience in a related field, integrity, positive attitude, and motivation.
• Ability to manage change while working to deadlines.

Responsibilities

• Line manage a team of Key Workers.
• Oversee performance of the wider team.
• Support team members' development and well-being.

Skills

Effective communication skills

Organisational skills

Leadership

Attention to detail

Confidence with Microsoft programs and case management systems

Job description

Hours: 35 hours per week

Contract: Permanent

Location: Worcestershire

Job Reference Number: 1618

At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen for an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Criminal Justice Team.

You will be part of the Worcestershire leadership team and support the County Manager to deliver a safe, effective, and efficient service to our current and future service users.

You will line manage a team of Key Workers. Amongst other duties you will support individuals’ development, support personnel matters, listen, respond, and care about staff and service user wellbeing, oversee performance of your wider team, manage the operational flow of your team, maintain high standards of practice, and support your team to achieve wider service targets.

The successful candidate will have a minimum of two years effective leadership and/or supervisory experience. You will need to demonstrate effective communication and organisational skills and have the ability to manage change whilst working to deadlines. You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required. You will need a key eye for detail as part of your role will be to review incidents, ensure compliance with clinical audits and create plans to respond to recommendations. You will also be required to form part of the duty management rota for the service.

You’ll need to have good writing, verbal and computing skills and be able to work confidently with all Microsoft programs and case management systems.

The most important things you’ll bring to this role are your experience in the field, integrity, positive attitude, enthusiasm, motivation and ability to use initiative and contribute to the wider delivery of a trauma informed approach. For further information please contact Lisa Dowd, Deputy County Manager [e-mail]

All posts are subject to an enhanced DBS Disclosure. All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm with additional hours on some evenings.

To apply for this role, please submit your CV, along with a Cover Letter outlining your skills, experience, relevant qualifications and values fit for the role to [e-mail].

Please ensure you clearly state the Job Reference Number on your Cover Letter.

Closing Date: 4 th January 2026

Interviews will take place on 16 th January 2026