Operations Manager

Cardo Group; East Ham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading building maintenance provider in East Ham is seeking an experienced Operations Manager to oversee a key contract. The ideal candidate will manage client relationships, ensure project success, and drive business growth. This role requires over 5 years of experience in account or project management, strong leadership skills, and familiarity with project management tools. The company offers competitive compensation and a supportive workplace environment focused on equity and inclusion.

Benefits

Competitive Salary £70,000 - £90,000 DOE

25 days holiday, plus bank holidays

Private Medical Insurance

Life Assurance cover

Wellbeing Resources and Counselling services

Qualifications

• 5+ years of experience in account management or project management.
• Ability to motivate and guide teams toward successful outcomes.
• Strong adaptability in dynamic environments.

Responsibilities

• Oversee and manage a high-profile contract.
• Build and maintain client relationships.
• Coordinate internal teams for project delivery.

Skills

Account management

Project management

Client relationship building

Problem-solving

Team leadership

Education

Bachelor’s degree in business or Project Management

Tools

MS Project

Jira

Asana

Job description

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward‑thinking maintenance and retrofit providers. Do you want to be part of something great?

Role Overview:

We are currently recruiting for an Operations Manager to lead our team located in the Northwest London area.

We are seeking a motivated Operations Manager to oversee one of our new and exciting contracts. In this role, you will be responsible for building and maintaining strong client relationships, ensuring successful project delivery, and driving account growth. You will act as the primary point of contact for contractors, developers, and other key stakeholders, ensuring client satisfaction and fostering long‑term partnerships.

Responsibilities:

• Take ownership of a high‑profile contract with opportunities to shape its success.
• Build meaningful relationships with clients and key stakeholders.
• Be at the forefront of project delivery, problem‑solving, and account strategy.
• Influence growth and expansion within the account, making a tangible impact on the business.
• Serve as the primary point of contact for clients, contractors, developers, and stakeholders.
• Build, nurture, and expand client relationships to maximize satisfaction, retention, and growth.
• Drive project delivery by coordinating internal teams, monitoring progress, and resolving challenges proactively.
• Develop and implement account strategies to identify growth opportunities and increase value to the client.
• Prepare and present reports, proposals, and updates to clients and senior leadership.
• Anticipate client needs and provide innovative solutions to enhance project outcomes.
• Manage budgets, timelines, and resources effectively to ensure project success.
• Act as a trusted advisor to clients, providing insights, guidance, and recommendations aligned with their objectives.
• Identify risks and issues early and implement mitigation strategies.
• Collaborate with cross‑functional teams to ensure alignment and smooth execution of all contract requirements.

You Will Need:

• Bachelor’s degree in business, Project Management, or related field (preferred).
• 5+ years of experience in account management, project management, or client‑facing roles.
• Proven track record of successfully managing complex accounts and delivering results.
• Experience leading teams or coordinating with multiple stakeholders to achieve project goals.
• Ability to motivate, influence, and guide others toward successful outcomes.
• Strong teamwork skills and adaptability in dynamic environments.
• Familiarity with project management tools (e.g., MS Project, Jira, Asana, or similar).
• Understanding of the construction industry ideally social housing.
• Ability to interpret technical details and communicate them effectively to non‑technical stakeholders.

We Will Provide:

• Excellent development and progression opportunities
• Competitive Salary £70,000 - £90,000 DOE
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
• Life Assurance cover
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay
• Private Medical Insurance

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.