Client Experience & Operations Manager

Village Vet group; Cambridge; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading veterinary organization in Cambridge is seeking a Client Care & Administration Manager to oversee the front-of-house function at Milton Hospital. This role requires someone proactive and solutions-focused, ensuring exceptional client experiences in a busy 24-hour environment. Key responsibilities include managing a dedicated team and driving operational efficiency. Competitive salary between £28,000 – £34,000 and numerous benefits such as enhanced holiday, career progression opportunities, and wellness programs are offered.

Benefits

5 weeks holiday + bank holidays + birthday leave

Enhanced family‑friendly policies

Extensive free online CPD programme

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness programme

Recruitment referral reward scheme

Qualifications

• Experience in client service or admin management.
• Comfortable in a high-volume, 24-hour environment.
• Empathetic communication skills.

Responsibilities

• Oversee the front-of-house function at Milton.
• Manage Client Care Assistants and the Twilight Team.
• Act as the primary point of escalation for client concerns.
• Ensure smooth operation of all front-of-house processes.

Skills

Organizational skills

Client service

Team management

Communication

Job description

A leading veterinary organization in Cambridge is seeking a Client Care & Administration Manager to oversee the front-of-house function at Milton Hospital. This role requires someone proactive and solutions-focused, ensuring exceptional client experiences in a busy 24-hour environment. Key responsibilities include managing a dedicated team and driving operational efficiency. Competitive salary between £28,000 – £34,000 and numerous benefits such as enhanced holiday, career progression opportunities, and wellness programs are offered.