Inside Sales jobs in United Kingdom
Automotive Bookings & Customer Care Specialist
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Capita plc.
Automotive Bookings & Customer Care Specialist
Job summary
A prestigious automotive retailer in Cheltenham is seeking a Bookings Advisor to join their team. You will ensure excellent customer care throughout the vehicle repair journey while confirming booking details and upselling services when possible. The ideal candidate will have demonstrated customer service experience and a passion for the automotive industry. Benefits include comprehensive training, performance bonuses, and employee recognition programs.
Benefits
Qualifications
- Previous experience in a customer experience role is preferred.
- Driven and dedicated to delivering exceptional customer service.
- Passion for the automotive industry, particularly with premium brands.
Responsibilities
- Obtain information from customers regarding their vehicle repairs.
- Confirm check-in times and durations for vehicle services.
- Arrange alternative transport for customers, if needed.
- Check vehicle history for additional work or recalls required.
- Upsell products and services to customers.
- Update vehicle details and customer information accurately.
- Advise customers on routine service and repair costs.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.