Auto Repair Customer Service Advisor | Flexible Hours & Growth

Steer Automotive Group; Salisbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent automotive repair center in Salisbury is seeking a Customer Service Advisor to deliver exceptional service in a fast-paced environment. The role involves managing customer interactions from booking to vehicle collection, liaising with technicians, and resolving queries. Applicants should have prior experience in customer service and display excellent communication skills. The company offers competitive compensation, ongoing training, and a supportive team environment. Join a customer-first team that values excellence, innovation, and integrity.

Benefits

Competitive salary plus performance related bonus

29 days holiday plus additional days with service

Pension contributions

Enhanced parental leave

Wagestream – Financial Wellbeing app

Flexible working options

Cycle to work scheme

Employee benefits app

Ongoing training through Steer Academy

Career progression opportunities

Qualifications

• Proven experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Good IT skills and quick to learn new systems.

Responsibilities

• Greet customers warmly both in person and over the phone.
• Manage repair bookings and vehicle handovers.
• Liaise with technicians and suppliers for smooth communication.
• Handle customer queries and resolve any issues.
• Maintain accurate records and attention to detail.

Skills

Customer service experience

Strong communication skills

Ability to multitask

IT skills

Job description

A prominent automotive repair center in Salisbury is seeking a Customer Service Advisor to deliver exceptional service in a fast-paced environment. The role involves managing customer interactions from booking to vehicle collection, liaising with technicians, and resolving queries. Applicants should have prior experience in customer service and display excellent communication skills. The company offers competitive compensation, ongoing training, and a supportive team environment. Join a customer-first team that values excellence, innovation, and integrity.