Part-Time Customer Service Advisor – Northumberland (Hybrid)

North East Ambition; Ashington; Hybrid; GBP 20,000 - 24,000; Part time

Job summary

A local government organization in Ashington is seeking a Customer Service Advisor to assist residents with council-related inquiries. This hybrid position offers weekdays with sociable hours and a focus on supporting the community through effective communication. Successful candidates will demonstrate enthusiasm, customer service skills, and a willingness to learn. The role includes benefits such as annual leave, pension enrollment, and a focus on staff wellbeing. The position is fixed term for 12 months.

Benefits

26 days annual leave plus public holidays

Automatic enrolment into the Local Government Pension Scheme

Flexi scheme for flexible leave

Qualifications

• Who is enthusiastic and passionate about helping people.
• Able to build rapport and trust with customers.
• A good listener who offers solutions.
• Flexible to work in various locations.

Responsibilities

• Help customers with various inquiries and provide information.
• Work in a hybrid model both from home and in the office.
• Participate in training programs for continuous development.

Skills

Enthusiasm

Customer focus

Good listening skills

Flexibility

Team player

Job description

A local government organization in Ashington is seeking a Customer Service Advisor to assist residents with council-related inquiries. This hybrid position offers weekdays with sociable hours and a focus on supporting the community through effective communication. Successful candidates will demonstrate enthusiasm, customer service skills, and a willingness to learn. The role includes benefits such as annual leave, pension enrollment, and a focus on staff wellbeing. The position is fixed term for 12 months.