Customer Relations Specialist - 12-Month FTC | Hybrid

First Central Group; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading insurance company in the UK is seeking a Customer Relations Administrator to join their team in Manchester. This role involves managing customer queries, logging complaints, and ensuring compliance with financial regulations. Ideal candidates will have administrative experience and excellent communication skills. The company offers a hybrid working model, allowing employees to work three days from home after a probation period. This is an opportunity to work in a dynamic environment committed to customer service excellence.

Benefits

Hybrid working model

Supportive working environment

Professional development opportunities

Qualifications

• Experience of working in an administrative role is essential.
• Previous experience in the motor insurance industry is an advantage.
• Experience in a Customer Relations environment is preferred.
• Basic understanding of motor insurance is a plus.
• Familiarity with complaint handling practices.
• Knowledge of FCA regulations including Consumer Duty.

Responsibilities

• Log and allocate incoming work for the Customer Relations team.
• Shape and deliver feedback mechanisms for complaints.
• Provide feedback for data analysis within the team.
• Ensure compliance with complaint handling processes.
• Compile weekly compliance reports.

Skills

Problem-solving

Clear communication

Analytical

Time Management

Good communication skills

Good time management

Good organisation skills

Good Microsoft Office skills

Job description

A leading insurance company in the UK is seeking a Customer Relations Administrator to join their team in Manchester. This role involves managing customer queries, logging complaints, and ensuring compliance with financial regulations. Ideal candidates will have administrative experience and excellent communication skills. The company offers a hybrid working model, allowing employees to work three days from home after a probation period. This is an opportunity to work in a dynamic environment committed to customer service excellence.