Customer Advisor

Automobile Association; Oldbury; On-site; GBP 26,000; Full time

Job summary

A leading automotive service organization is seeking an Assistant Centre Customer Advisor for their Oldbury location. The ideal candidate should be motivated to meet sales goals, capable of building strong relationships with customers, and adept at handling stressed clients. Responsibilities include engaging customers, providing technical assistance with electric vehicle charging, and promoting products. This permanent full-time position offers 23 days of annual leave, free breakdown membership, and other benefits. Training will be provided before transitioning to hybrid working.

Benefits

23 days annual leave

Free breakdown membership

Employee discount scheme

Worksave pension scheme with employer contribution

Qualifications

• Ability to engage with customers and build confidence.
• Experience in delivering outstanding customer service.
• Proficiency in providing semi-technical advice on electric vehicle charging.

Responsibilities

• Meeting sales targets for various product offerings.
• Identifying customer needs and resolving queries.
• Maintaining composure during peak call times.
• Handling a variety of customer situations, including distressed customers.

Skills

Motivation to meet goals

Social interaction skills

Self-starter mentality

Handling pressure

Job description

Job Title:Assist Centre Customer Advisor
Location:Oldbury
Salary:£25,700
Contract:Full time – permanent

Hours:6 days on 3 days off – shifts between 7am & 9.45pm based on an average working week of 40 hours

Start date 2nd February - Interviews to take place between 5th and 16th of January

What will I be doing?

Meeting sales targets for our key, fuel, battery and vehicle inspection product offering

• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
• Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
• Pushing for better by using resources,tools and systems available to offer thebest customer outcome
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service

Taking care of a variety of customers including distressed/angry customers

Provide semi-technical advice to customers using electric vehicle charging points

We’re looking for someone to become

• A motivator-you’ll be motivated to meet goals and remain determined to achieve
• A socialiser:you’ll adapt your behaviour to develop effective relationships and be energised by social interaction
• A self-starter:you’ll be proactive taking prideand ownership in your work
• A composed operator:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Additional Information

Here’s what we offer you

• The opportunity to join and learn within a team that’s as driven as they are supportive
• 23 days annual leave, with the ability to buy holiday
• Free breakdown membership
• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Worksave pension scheme with up to 7% employer contribution

Plus, so much more!

The Recruitment Process

We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.

Your interview

If you fit the profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones!

Training will be conducted by our expert Academy team, onsite for a period of up to 4 weeks until you feel confident on the phones. Full support will be provided by your Line Manager, even when you move to Hybrid working.