Peripatetic Customer Service Adviser (Part Time - Ashington)

North East Ambition; Ashington; Hybrid; GBP 20,000 - 24,000; Part time

Job summary

A local government organization in Ashington is seeking a Customer Service Advisor to assist residents with council-related inquiries. This hybrid position offers weekdays with sociable hours and a focus on supporting the community through effective communication. Successful candidates will demonstrate enthusiasm, customer service skills, and a willingness to learn. The role includes benefits such as annual leave, pension enrollment, and a focus on staff wellbeing. The position is fixed term for 12 months.

Benefits

26 days annual leave plus public holidays

Automatic enrolment into the Local Government Pension Scheme

Flexi scheme for flexible leave

Qualifications

• Who is enthusiastic and passionate about helping people.
• Able to build rapport and trust with customers.
• A good listener who offers solutions.
• Flexible to work in various locations.

Responsibilities

• Help customers with various inquiries and provide information.
• Work in a hybrid model both from home and in the office.
• Participate in training programs for continuous development.

Skills

Enthusiasm

Customer focus

Good listening skills

Flexibility

Team player

Job description

CUSTOMER SERVICE ADVISOR

Ashington Customer Information Centre, 29.5 hours per week

Working hours - Monday to Thursday 9.00-3.00, Friday 9.00-14.30

Fixed Term for 12 months

The Role

• Would you like a challenging and rewarding role with real opportunities to help people who visit, live and work in Northumberland? Do you get a buzz out of knowing that you have made a difference to someone's life? If so, we want to hear from you!

Who we are

• The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based in Morpeth and 6 information centres across the county in Berwick, Alnwick, Ashington, Blyth, Cramlington and Hexham. Our Customer Service Advisors work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders.
• We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers.
• We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more!
• We have a full training programme to get you up to speed and continued development opportunities.
• We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.
• Sociable working hours - shifts vary between the hours of 8am and 5pm Monday to Friday.

Who are we looking for?

• Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
• A good listener who can easily strike up a rapport with people and gain their trust.
• Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
• A good team player who works well with others.
• Someone who is flexible and happy to work in different locations throughout Northumberland.
• A DBS check is required for the role.

Location

• Ashington Customer Information Centre, Town Hall, Station Road, Ashington, NE63 8RX
• For further information about the role please contact - [e-mail] or [e-mail]

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

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Further information

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930