Senior Transactional Customer Service Advisor — Hybrid

The Cumbria County Council; Barrow-in-Furness, Penrith; Hybrid; GBP 32,000 - 33,000; Full time

Job summary

A local government authority is seeking a full-time Senior Customer Service Advisor to support customers in carrying out transactions with the council. This critical role involves engaging with various stakeholders and maintaining high service standards while addressing locality-based issues. Ideal candidates should possess strong communication skills and have experience in customer service. The position offers the potential for some home working and includes benefits such as a competitive pension scheme and enhanced annual leave.

Benefits

Competitive pension scheme

Enhanced annual leave

Various discounts and perks

Qualifications

• Proactive individual with localised knowledge and statutory legislation awareness.
• Effective communication skills and ability to work under pressure.
• Confident use of digital platforms and accurate input to CRM systems.
• Experience in customer service with ability to deal with complex and challenging situations.

Responsibilities

• Support customers to undertake main types of transactions.
• Act as point of contact for localisation-based issue escalation.
• Engage with stakeholders to maintain high standards of customer service.
• Provide advice, information, and signposting to community assets.
• Support creation of rotas to ensure accurate coverage.

Skills

Effective communication skills

Ability to work under pressure

Proactive individual

Confident use of digital platforms

Experience in customer service

Job description

A local government authority is seeking a full-time Senior Customer Service Advisor to support customers in carrying out transactions with the council. This critical role involves engaging with various stakeholders and maintaining high service standards while addressing locality-based issues. Ideal candidates should possess strong communication skills and have experience in customer service. The position offers the potential for some home working and includes benefits such as a competitive pension scheme and enhanced annual leave.