EV Tech Support Advisor – Customer Care & Sales

Automobile Association; Oldbury; On-site; GBP 26,000; Full time

Job summary

A leading automotive service organization is seeking an Assistant Centre Customer Advisor for their Oldbury location. The ideal candidate should be motivated to meet sales goals, capable of building strong relationships with customers, and adept at handling stressed clients. Responsibilities include engaging customers, providing technical assistance with electric vehicle charging, and promoting products. This permanent full-time position offers 23 days of annual leave, free breakdown membership, and other benefits. Training will be provided before transitioning to hybrid working.

Benefits

23 days annual leave

Free breakdown membership

Employee discount scheme

Worksave pension scheme with employer contribution

Qualifications

• Ability to engage with customers and build confidence.
• Experience in delivering outstanding customer service.
• Proficiency in providing semi-technical advice on electric vehicle charging.

Responsibilities

• Meeting sales targets for various product offerings.
• Identifying customer needs and resolving queries.
• Maintaining composure during peak call times.
• Handling a variety of customer situations, including distressed customers.

Skills

Motivation to meet goals

Social interaction skills

Self-starter mentality

Handling pressure

Job description

A leading automotive service organization is seeking an Assistant Centre Customer Advisor for their Oldbury location. The ideal candidate should be motivated to meet sales goals, capable of building strong relationships with customers, and adept at handling stressed clients. Responsibilities include engaging customers, providing technical assistance with electric vehicle charging, and promoting products. This permanent full-time position offers 23 days of annual leave, free breakdown membership, and other benefits. Training will be provided before transitioning to hybrid working.