Automotive Bookings & Customer Care Specialist

BMW; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious automotive retailer in Cheltenham is seeking a Bookings Advisor to join their team. You will ensure excellent customer care throughout the vehicle repair journey while confirming booking details and upselling services when possible. The ideal candidate will have demonstrated customer service experience and a passion for the automotive industry. Benefits include comprehensive training, performance bonuses, and employee recognition programs.

Benefits

32 days annual leave (pro rata)

Performance related bonus

Employee Car Scheme

BMW Academy Training

Life Assurance

Employee Recognition Program

Cycle to work Scheme

Company Social Events

Qualifications

• Previous experience in a customer experience role is preferred.
• Driven and dedicated to delivering exceptional customer service.
• Passion for the automotive industry, particularly with premium brands.

Responsibilities

• Obtain information from customers regarding their vehicle repairs.
• Confirm check-in times and durations for vehicle services.
• Arrange alternative transport for customers, if needed.
• Check vehicle history for additional work or recalls required.
• Upsell products and services to customers.
• Update vehicle details and customer information accurately.
• Advise customers on routine service and repair costs.

Skills

Customer service skills

Communication skills

Problem-solving ability

Job description

A prestigious automotive retailer in Cheltenham is seeking a Bookings Advisor to join their team. You will ensure excellent customer care throughout the vehicle repair journey while confirming booking details and upselling services when possible. The ideal candidate will have demonstrated customer service experience and a passion for the automotive industry. Benefits include comprehensive training, performance bonuses, and employee recognition programs.