Customer Advisor – Market Harborough Banking

Nationwide Building Society; Market Harborough; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading building society in Market Harborough is seeking a Customer Representative to provide exceptional service across digital and traditional channels. The role involves handling customer queries, transactions, and supporting product applications, contributing to a collaborative branch environment. This is a full-time permanent position, requiring a strong commitment to customer care and the ability to adapt to various customer needs. Excellent training and development opportunities are provided, with a focus on personal growth and customer satisfaction.

Benefits

Private medical insurance from January 2026

Competitive pension

Performance-related bonus

Career development training

Salary sacrifice benefits

Life assurance

Wellness access

Paid volunteering days

Qualifications

• Comfortable using digital tools and applications.
• Ability to empathize with customers' needs.
• Experience in a customer-facing role is an advantage.

Responsibilities

• Support customers through digital channels, phone, and in person.
• Handle customer queries and transactions efficiently.
• Contribute to a team-oriented work environment.

Skills

Customer service

Communication

Problem-solving

Digital tools proficiency

Job description

A leading building society in Market Harborough is seeking a Customer Representative to provide exceptional service across digital and traditional channels. The role involves handling customer queries, transactions, and supporting product applications, contributing to a collaborative branch environment. This is a full-time permanent position, requiring a strong commitment to customer care and the ability to adapt to various customer needs. Excellent training and development opportunities are provided, with a focus on personal growth and customer satisfaction.