Customer Service Representative jobs in United Kingdom

• Humberside or South Yorkshire
• Full Time and Permanent
• £30,000 Salary
• £10,000 OTE Performance Bonus
• Company Car or Allowance £400 per month

A quick look at the role.
We are looking for an Account Manager to account manage and have overall responsibility for the retention, growth, account management and profitability of SME Accounts aligned to the geographical location appointed.

If Customer Services are contacted for cancellation and cannot retain or feel that this customer is still high risk, the details will be passed to the Account Manager and contact is to be made within 24 hours. They then visit the site and review what new options can be offered to the customer based on an on-site waste review with the explicit intention of retaining the business. The Account Manager is measured on customer retention/churn and growth/profitability.

Your core responsibilities

• Be the primary interface between Biffa and the customer, responsible for retention growth and margin, contract compliance and pricing negotiations.
• Identifying and targeting low net earning accounts in order to improve profitability to a level that is acceptable for the business.
• Ensuring that all business within the portfolio between Biffa and the customer has a signed contract, scanned and recorded on the system.
• Working closely with Customer Services to ensure administrative tasks are communicated to the relative support team and resolved.
• Working with the Operations function to identify creative and innovative solutions which will reduce churn in line with company targets.
• Carrying out site audits for SME accounts.
• Liaising regularly with Depot Managers, Regional Managers and Regional Sales Managers to solve customer complaints, issues and changes.
• Supporting the Depot in any ad hoc projects or urgent business priorities in relation to existing SME customers in the area.

Our essential requirements

• You will have a proven track record for effectively managing customer accounts.
• You will have excellent inter-personal and presentation skills, demonstrating a strong 'can do' attitude towards account management.
• You will be tenacious, resilient, determined to succeed and prepared to 'go that extra mile' to win our customer's commitment towards a lasting and profitable partnership.
• Ability to travel.
• Excellent analytical skills
• Strong Commercial background and awareness
• Analytical and able to quickly assess issues and recommend and/or implement solutions
• Experience of building and maintaining customer relationships
• Ability to plan, organise and prioritise

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.