Global Aftersales Coordinator (12 Month FTC)

Jimmy Choo; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury fashion brand is seeking an Aftersales Coordinator for a 12-month FTC in Greater London. This role involves providing key aftersales support to global stores and customers, managing the after-sales claim process, and fostering communication across departments. Ideal candidates will have a background in after-sales, strong communication skills, and proficiency in MS Office. The position is full-time, Monday to Friday, and candidates should be adaptable to a fast-paced environment.

Qualifications

• Experience in after-sales and luxury goods is highly desirable.
• Ability to prioritize effectively.
• Proactive approach to continuous improvement.

Responsibilities

• Provide technical support to all areas of the business.
• Manage after-sales claim process and uphold KPIs.
• Support global stores with challenging after-sales scenarios.

Skills

After-sales & luxury goods knowledge

Excellent administration skills

Strong written and oral communication

Problem-solving

Proficient in MS Office Excel

Proficient in MS Office Outlook

Job description

A luxury fashion brand is seeking an Aftersales Coordinator for a 12-month FTC in Greater London. This role involves providing key aftersales support to global stores and customers, managing the after-sales claim process, and fostering communication across departments. Ideal candidates will have a background in after-sales, strong communication skills, and proficiency in MS Office. The position is full-time, Monday to Friday, and candidates should be adaptable to a fast-paced environment.