Customer Service Representative jobs in United Kingdom

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Department: Health and Social Care (Management)

Operation: Sanctuary Care

Closing Date: 31/12/2025

Requisition: 226973

35 hours per week

Homeworking with regular travel to Head Office in Worcester and all UK sites

Are you passionate about creating a positive, inclusive workplace culture? Do you thrive on solving complex people challenges and shaping strategies that make a real difference? If so, we’d love to hear from you.

As our People Relations Manager, you’ll play a pivotal role in fostering a fair, supportive, and engaging environment for all colleagues. You’ll lead on employment relations, inclusion, and wellbeing initiatives that help us remain an employer of choice.

Your key responsibilities will include:

• Resolving employment disputes: Provide tailored advice to People Partners and Managers, ensuring compliance with employment law and best practice while minimising risk.
• Driving legislative change: Lead the delivery of the Employment Rights Bill, updating policies and supporting teams with clear guidance, communications, and training.
• Championing inclusion: Deliver our Inclusion for All strategy within Commercial, creating action plans, new strategic initiatives, and training that strengthen our diverse culture.
• Enhancing engagement and wellbeing: Research and implement new initiatives to boost colleague experience and wellbeing, benchmarking against best-in-class organisations.
• Supporting key projects: Collaborate with People Services to deliver impactful HR projects aligned with our strategic objectives.

We’re looking for someone who is:

• Experienced in employment relations, advanced employment law, EDI, and HR policy development, with a strong understanding of UK employment legislation.
• Inclusive and collaborative, with a passion for diversity, equity, and wellbeing.
• Strategic and proactive, able to lead projects and influence stakeholders at all levels.
• A great communicator, skilled at translating complex information into clear, actionable advice.

As part of our commitment to making Sanctuarya great placeto work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

• A pension scheme with matching employer contributions from Sanctuary up to set limits.
• 25 days leave (rising to a maximum of 30 days) plus public holidays.
• Life assurance
• Discounted products & services
• Personal advice and counselling
• Family-friendly arrangements
• Tax efficient savings through our Cycle to Work scheme
• A culture that values diversity, inclusion, and belonging.
• Opportunities for professional growth and development.

Join us and help shape a workplace where everyone can thrive.

Apply today and be part of a team that’s committed to making a positive impact.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We may receive a lot of applications so reserve the right to withdraw this advertisement at any time.