Account Manager

Sykes Cottages; Chester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday rental company is seeking an Account Manager to join their Customer Success Team in Chester. The role involves managing up to 200 property owners, helping them maximize revenue while providing expert support. The ideal candidate will have strong account management and sales experience, along with exceptional communication and relationship-building skills. Enjoy a rewarding career with great perks, including a performance bonus and generous holiday allowances.

Benefits

Performance bonus up to 10%

33 days holiday

Birthday off

Two paid volunteering days

Enhanced maternity & paternity leave

Generous discounts on stays

24/7 mental health support

Training & development opportunities

Qualifications

• Proven experience in account management, sales, or customer service.
• Strong relationship-building and communication skills.
• Demonstrated success in meeting or exceeding sales targets.
• A proactive, organized, and target-driven approach.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Manage and grow relationships with up to 200 property owners.
• Spot opportunities to upsell and cross-sell services.
• Act as the main point of contact, resolving issues quickly and professionally.
• Track account performance and provide insights for growth.
• Work closely with sales, marketing, and operations to deliver results.

Skills

Account management experience

Sales skills

Relationship-building

Communication skills

Proficiency in CRM software

Microsoft Office Suite

Job description

🌟 Turn your passion for people into a rewarding career at Sykes as an Account Manager! 🌟

• 💰 Salary: £25,000 + commission
• 🕒 Hours: 37.5 per week, 5 days out of 7 (Monday to Friday with some weekend cover in peak periods)
• 🏢 Location: Chester Head Office (Hybrid after probation)
• 📆Start Date: Monday 2nd February

The Role

As an Account Manager in our Customer Success Team, you’ll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you’ll be their go-to contact and a key part of their success.

What You’ll Do

• ➡️ Manage and grow relationships with up to 200 property owners
• ➡️ Spot opportunities to upsell and cross-sell services
• ➡️ Act as the main point of contact, resolving issues quickly and professionally
• ➡️ Track account performance and provide insights for growth
• ➡️ Work closely with sales, marketing, and operations to deliver results

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring

• ✅ Proven experience in account management, sales, or customer service
• ✅ Strong relationship-building and communication skills
• ✅ Demonstrated success in meeting or exceeding sales targets
• ✅ A proactive, organised, and target-driven approach
• ✅ Proficiency in CRM software and Microsoft Office Suite

Why You’ll Love It Here

• 🎉 Performance bonus - up to 10% of salary
• 🌴 33 days holiday (including bank hols) + extra days with long service
• 🎂 Your birthday off just because!
• 💙 Two paid volunteering days each year
• 👶 Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• 🏡 Generous discounts on stays for you, family & friends
• 🧠 24/7 mental health support and health cash plan
• 🏢 Hybrid working & amazing Chester HQ perks
• 📈 Loads of training & development opportunities

About Sykes Holiday Cottages

Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family-run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group.

Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We’re proud to be B Corp certified, which means we’re serious about doing business the right way - creating fair, inclusive, and sustainable travel experiences for everyone.

We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!