Customer Service Manager jobs in United Kingdom

Location: London, England, United Kingdom | Agency: Mediabrands Capability Center - United Kingdom Ref#: 23124 | Type of Contract: Regular

Initiative unlocks business growth for the world’s most ambitious brands. We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different.

When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow.

Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability.

Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.

The AV Executive is tasked with playing a vital role within an integrated Investment team. You will work closely with the wider Investment team to deliver critical business whilst having autonomy to develop video and audio buying skills within the team. You will have excellent people skills, and the role is requiring an eager, proactive and energetic person, who is interested in beginning a career in media. The AV Executive is an important position within the integrated investment process and supports the team as they build out the approach for multiple media types including TV, BVOD, Radio & Cinema.

This person should like working with numbers, have great communication skills, work well in a team environment and have a level of curiosity that infects the entire team that works with you on campaigns.

Client

• Respond to client requests proactively

Internal

• Attend company events and department wide meetings
• Learn key programs and tools
• Assist in reporting and tracking budgets, savings and value, ensuring accuracy for internal team
• Assist in evaluating partner proposals
• Responsible for smooth running of day-to-day activities
• Reviewing system to ensure bookings are accurate
• Lead on day-to-day buying of campaigns, including TV, and speaking to media owners when appropriate
• Leading on reporting requirements for client campaigns
• Integral in campaign set up for brands
• Be responsible for billing discrepancies and produce resolutions
• Participate in analysis and post campaign summary
• Coordination and scheduling of partner and team meetings
• Participate in departmental projects as requested

Commercial

• Timely resolution of billing discrepancies
• Ensures and advocates for partner relationships

• Client
  • Responsiveness and accuracy on client maintenance
• Internal
  • Fosters strong and positive internal relationships
  • Accurate maintenance of schedules
  • Participates in agency and external personal growth & education initiatives
  • Developed strong knowledge of buying mechanics and platforms
  • Adherence to / use of agency processes
• Commercial
  • Align with billing timelines
  • Ensures and advocates for agency partner relationships

• Proficiency with Microsoft programs, especially Excel and PowerPoint
• Ability to communicate concisely and clearly, both written and oral
• Great organisational and analytical skills
• Proven ability to work independently and as part of an integrated team
• Detail‑oriented, organized, conscientious, with the ability to multi‑task and work well under tight deadlines in a fast‑paced environment

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal‑opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.

Please reach out to Ninette at [email protected], if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:

• Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year
• Free breakfast and free lunch
• Early finish Fridays
• Core Hours (Mon–Thurs, flexible start/finish times)
• Electric vehicle salary sacrifices car scheme
• Interest free season ticket loan
• Paid time off for Volunteering
• Group Income Protection
• Life Assurance
• Private Medical Insurance or Health Cash Plan (dependent on level)
• Group Personal Pension Plan with matched contributions from 3-6%
• Generous Parental Leave & Pay
• Employee Assistance Programme
• Free eye tests
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!