Customer Experience jobs in United Kingdom

At Dorothy House Hospice Care, our charity retail shops play a vital role in funding compassionate, specialist care for people with life‑limiting illnesses and their families. Working in one of our retail stores, you will be at the heart of your local community – running a successful charity shop where every sale directly helps us provide comfort, dignity, and support to patients and their families when they need it most. We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience! – No retail or charity experience needed, just a willingness to learn and lead!

• To support and inspire the store team, with effective communication, management and planning.
• Be a customer champion, use innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
• To consistently deliver excellent shop floor front and back of house standards to be a destination store for our customers, donors and volunteers.
• To ensure efficient stock control and rotation of all stock.
• To ensure that all backstage areas are properly organised and operate efficiently maintaining adherence to health and safety guidelines/procedures at all times.
• To support with the training, motivation and management of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
• To actively recruit and encourage volunteering within your shop and maintain a volunteer rota to ensure shop trading at all published times.
• To identify and recommend areas of improvement.
• To deliver accurate and proper financial procedures, banking and administration as required by Dorothy House.
• To participate in education, training, development and appraisal and attend meetings as required.

See our full detailed Job Description on our website for more information.

This is a part time position working 30 hours per week across 4 Days. Due to the nature of the role, weekend working is regularly required.

As a Mobile Deputy Shop Manager, you will be required to travel to different Dorothy House retail stores.

This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

• Good standard of Maths and English
• Strong team worker with the ability to motivate a team
• Excellent prioritisation and organisational skills
• Customer focused with an energetic and enthusiastic attitude

• Experience working in Retail or Charity Shop
• Experience within a management role
• Full UK driving licence with access to a vehicle

Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!

• An excellent training and development programme from day one, to support and grow you through your career!

• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.