Sr. Support Engineer, VMWare

Rimini Street, Inc; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global software support provider is seeking a skilled Sr. Support Engineer specialized in VMware to provide exceptional remote support to clients in the United Kingdom. The successful candidate will leverage over 10 years of VMware experience and must possess strong troubleshooting and communication skills. Responsibilities include diagnosing complex issues, advising on application capabilities, and maintaining excellent client relations. This remote position emphasizes a proactive approach to problem-solving while ensuring customer satisfaction in a fast-paced environment.

Qualifications

• 10+ years of VMware experience across the VMware technology footprint.
• Expertise in VMware full lifecycle implementation and administration.
• Strong understanding of VMware architecture and maintenance.

Responsibilities

• Evaluate complex customer issues and develop action plans.
• Provide hands-on assistance and support for end users.
• Document remediation and contribute to knowledge-sharing processes.

Skills

Troubleshooting

Customer support

VMware expertise

Communication skills

Attention to detail

Ability to work under pressure

Tools

vSphere

vCenter

NSX

vSAN

SRM

Skyline Collector

Job description

Sr. Support Engineer, VMWare page is loaded## Sr. Support Engineer, VMWarelocations: Remote United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-101890**About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.**Position Summary**We are actively seeking a **Sr. Support Engineer, VMware****.** The role will report to the Director, VMWare and provide exceptional remote-based support for mission-critical VMware components as part of our global VMware Services support team. Qualified candidates can work remotely in the UK.**Essential Duties and Responsibilities*** Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues* Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting* Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience* Replicate reported issues as needed for troubleshooting* Provide new or modified configuration to resolve incidents* Advise end users on application functionality and capabilities* Recommend changes to client training based on incident volumes and trends* Create scripts to identify, analyze and correct data issues* Thoroughly document remediation, test results, and approvals* Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours including evenings, weekends and holidays and monitoring email regularly outside standard business hours* Collaborate with team members in a virtual team environment to extend field experience to different client situations* Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience**Additional Duties & Responsibilities*** Participate in a 24x7x365 On Call rotation with other team members.* This position is required to support clients in specific business hours**Experience*** 10+ years of VMware experience across the VMware technology footprint* Technical and functional expertise with solid understanding of vSphere, vCenter, NSX, vSAN, Aria, SRM, and Skyline Collector.* Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware* Knowledge of VMWare maintenance/patching mechanics and VMware architecture* Work closely with client VMware SMEs and Management**Skills*** Superb trouble-shooting skills and tenacity in problem solving* Passionate focus on customer support and the ability to build long term, successful working relationships with Clients* Strong knowledge of key application functionality* Excellent English communication skills – verbal & written are required* Attention to detail and the ability to learn quickly* Extreme focus on Client satisfaction* Ability to work calmly and professionally in high pressure situations* The ability to work remotely from a home-based office in a virtual environment* The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.**Desired Qualifications**The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.**Location**Remote – United KingdomWe are looking for talented, passionate people to help us build our future atOur work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:* Company + We dream big and innovate boldly.* Colleagues + We work with extraordinary people who create a culture of mutual respect and collaboration.* Clients + We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.* Community + We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.**Accelerating Company Growth*** Nasdaq-listed under ticker symbol since October 2017* Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies* Over 2,000 team members in 23 countries* US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.To learn more about how Rimini Street is redefining the enterprise software support industry, visitPlease Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose.We are looking for talented, passionate people to help us build our future at Rimini Street.