Development Manager - Retail Operations Development

The Boots Company PLC; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and beauty retailer is seeking a Development Manager to enhance store technology and processes. You will support project development and manage existing technology infrastructure. Ideal candidates will understand retail operations and have experience in project leadership. The role offers a variety of benefits including employee discounts and flexible work arrangements. Join a dynamic team to drive improved efficiencies in customer services.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for maternity/paternity/adoption

Flexible benefits scheme

24/7 counselling support

Qualifications

• Extensive understanding of store operations.
• Knowledge and experience of existing Epos systems.
• Ideally some stores management experience.

Responsibilities

• Support the creation of project pipelines.
• Consult on new technology for stores.
• Manage initiative delivery across teams.

Skills

Store operations understanding

Knowledge of Epos system

Knowledge of store technology solutions

Stakeholder management

Project leadership

Job description

Contract: 12-Month FTC / Secondment

Location: Nottingham (Support Office)

Closing date: 06/01/26

Recruitment Partner: Daniel White, [e-mail]

Welcome to the Boots Operations Development team– an exciting team at the heart of Boots UK's Central Operations Function. Our aim is to ensure that what we do is, Simpler for Stores, Better for Customers and More Value for Boots. We're focusing on efficient processes and smart technology investments to make our Team Members jobs easier and drive improved KPIs across the whole of the Retail Operation.

What you'll be doing

As a Development Manager, you will be integral to supporting the wider business with technological recommendations and solutions. You will report into the Head of Retail Operations Development, and work alongside numerous business teams, you will support the development and creation of our current & future capabilities.

Part of a dedicated development and implementation team, you will be responsible for identifying future opportunities and managing our current stores technology infrastructure including our current Epos system, Devices and associated policy and processes. Previous projects have included the development of our leaders' device as part of the Mobile Office project, Shelf Checkout development, Cash Accounting process development and consulting on the MyStock stock management processes.

You will be instrumental in driving change to remove complexity and create capacity for store teams to enable them to focus on value adding customer and sales activity.

Key responsibilities

• Supporting the creation of a pipeline of projects to support the functional ambition – to improve customer availability, reduce process workload and deliver additional stock management capabilities
• Consultation on behalf of Central Operations on all new technology developments being introduced into stores. An examples would include Till Software development and updates, process changes that impact stores technology, SAP and Dot.com developments that interact with stores
• Responsibility for initiative delivery involving multiple teams, ensuring effective collaboration and development from start to finish
• Provide clear and concise updates to senior stakeholders as required for regular status reporting and ad-hoc decision making support.
• User acceptance testing on all new technology being deployed into Stores
• Be comfortable where conflicting activity impacts on your time
• Support a wide cross section of the business with ad hoc requests for information regarding our Technology and process capabilities

What you'll need to have (our must-haves):

Business & Retail Operations Understanding

• Extensive understanding of store operations, including:
• Knowledge and experience of our existing Epos System
• Knowledge and experience of our existing Technology solutions in store i.e. Devices (TC52/53s) and processes
• Ideally Stores Management experience
• Awareness of market and technology trends
• Experience shaping store experience improvements through technology — reducing process friction, improving colleague enablement, and integrating technological solutions & systems.
• Good working knowledge of internal IT functional processes

Soft Skills and Behaviours

• Capable of translating between business and technical teams
• Experienced with legacy constraints and complex stakeholder landscapes

Project Leadership

• You can connect system changes to business outcomes i.e. Stock Management process and frequencies and impact on workload
• Proven experience leading projects in a retail environment
• You can align business objectives (customer experience, operational efficiency, compliance) with technology delivery milestone
• You can align multiple third parties (POS vendor, systems integrator, payments provider, networking vendor, internal IT)
• Experience in supporting the definition and management of business cases, Return On Investment, total cost of ownership, and benefits realisation

Rewards designed for you:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

About The Boots Group

The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

We hope to hear from you soon.

Be brilliant with Boots.